e-fibre:- daily loss of service

ActingDanClark

signed up for standalone broadband in february and after some teething problems were happy with the service. early august saw the service disappear completely every evening. call to tech support resulted in the issue of a fresh router. This however did not solve the problem and a technician was duly despatched, however as he attended during business hours the problem wasnt manifest.
being conscious of possible interference sources i replaced a socket and pattress box i had replaced around the time the broadband problem emerged. i also unplugged a new washing machine as a means of elimination with no great confidence doing so as the service works fine during the day when the washing machine is often operating. another technician who attended suggested a problem with static as the cause of wifi interference- a search on google rubbishes this, indicating that solid items such as walls are the problem- in any event the wifi performs fine in the morning and afternoon
i tried a wifi ap bridge   
i unplugged the microwave
ive had the esb check the supply to the house
ive had an electrician confirm that earths and circuit board are operating as they should.
yesterday when service failed i immediately called to neighbours on either side to see if any transmitter had been activated which might explain interference- negative 
my immediate neighbour (detached houses) has vodafone efibre and does not experience any issue
last wednesday i borrowed a neighbours efibre router and connected laptop, they worked fine in my socket when mine would not perform- another call to tech support saw another router issued, fitted friday and worked fine for 48 hours
another call to tech support this evening saw the operative change some settings, service lasted a few minutes. he kindly undertook to call back at 8pm, i myself logged into the router again and also changed the channel, and again the service lasted a few minutes
if i switch off wifi i can access broadband via ethernet, however this is manifestly unsatisfactory and i do not feel my situation is being addressed with any great degree of interest- this service is paid for but not received to any satisfactory degree and attempts at restoration consume considerable portions of my free time- consequently causing considerable stress   
  

SpaceTime

Have you checked that this is on wired access too by plugging your computer in via Ethernet ?

I had a problem where my WiFi was being interfered with by a neighbour using a "digisender" linking his sky box to a second TV.

It uses unlicenced frequencies that WiFi uses and completely wiped out our WiFi network on all channels.

I had to get my own 5Ghz router.

ActingDanClark

Thanks for taking the time to reply- I have service via Ethernet if I switch off the WiFi, yeah. Checked with both neighbours who say they don't have anything like you suggest. The 5 GHz idea was suggested to me alright and if it sorted your problem its worth trying. What make/ model did you buy? Was it plug and play? I know there's every kind of crap on 2.5 GHz..

Skatedude

You can download a wifi channel analyser for your phone, It can show you signal strength and what channels are been used by you and nearby sources. It's possible you are sharing a channel which is used by neighbours when they get home in the evenings. Even if they dont see any issues at their end.

Worth a shot anyway

SpaceTime

I bought a fairly high spec ASUS router but no, it wasn't quite plug and play but with a little bit of assistance, it was easy enough to set it up as a subnet.

jd

The f1000 gives some rudimentary information on channel noise. Login to modem, click network setting, select wireless.  There is a channel status tab there that may give some info.

SpaceTime

Just make sure it's on auto for the channel selection.

The big problem is that systems like digisenders, some baby monitors etc don't actually use the WiFi protocol. So they can be using multiple WiFi channels and causing major interference without you actually seeing any other networks listed. They'll just show up as a big increase in noise.

I think given how important WiFi is, the regulators really should have reserved efficient l exclusive space for it.

The F1000 isn't the most outstanding WiFi base station either it would seem.

I don't know why ISPs like eircom, Vodafone and UPC can't just sell an optional premium router for larger homes or homes with signal issues.

ActingDanClark

SpaceTime wrote: »

Just make sure it's on auto for the channel selection.

The big problem is that systems like digisenders, some baby monitors etc don't actually use the WiFi protocol. So they can be using multiple WiFi channels and causing major interference without you actually seeing any other networks listed. They'll just show up as a big increase in noise.

I think given how important WiFi is, the regulators really should have reserved efficient l exclusive space for it.

The F1000 isn't the most outstanding WiFi base station either it would seem.

I don't know why ISPs like eircom, Vodafone and UPC can't just sell an optional premium router for larger homes or homes with signal issues.

The tech guy last night, while friendly, repeated the mantra " we don't guarantee WiFi levels", but as I pointed out to him- the wireless is the most valuable feature of broadband service. Like, who'd opt for landline over mobile?

ActingDanClark

Did that thanks and it was worth doing.

jd wrote: »

The f1000 gives some rudimentary informationdid  on channel noise. Login to modem, click network setting, select wireless.  There is a channel status tab there that may give some info.

eircom: Alan

Hi damian139
 
While the advice & information from the above users is really helpful the best advice I can offer is to remain in contact with technical support.
 
The level of attention required would surpass my knowledge although to the best of my knowledge it does seem like a wireless channel issue and if you need a manual on changing wireless channels on the Zyxel f1000 please PM me your email address and I'll send you a PDF file on this.
 
Thanks
Al

ActingDanClark

SpaceTime wrote: »

Just make sure it's on auto for the channel selection.

The big problem is that systems like digisenders, some baby monitors etc don't actually use the WiFi protocol. So they can be using multiple WiFi channels and causing major interference without you actually seeing any other networks listed. They'll just show up as a big increase in noise.

I think given how important WiFi is, the regulators really should have reserved efficient l exclusive space for it.

The F1000 isn't the most outstanding WiFi base station either it would seem.

I don't know why ISPs like eircom, Vodafone and UPC can't just sell an optional premium router for larger homes or homes with signal issues.

Regarding having it on auto I deselected that to change channel to one with zero noise following advice elsewhere on this thread. Speaking of change, is it possible to change from 2.4 to 5 GHz on the efibre router, there appears to be a drop down option in frequency? Forgive me for any stupid questions- I'm getting desperate here!

ActingDanClark

eircom: Alan wrote: »

Hi damian139
 
While the advice & information from the above users is really helpful the best advice I can offer is to remain in contact with technical support.
 
The level of attention required would surpass my knowledge although to the best of my knowledge it does seem like a wireless channel issue and if you need a manual on changing wireless channels on the Zyxel f1000 please PM me your email address and I'll send you a PDF file on this.
 
Thanks
Al

Thanks but changing the channel is not a problem. 

SpaceTime

It's not a dual-band router so you're stuck with 2.4GHz unless you provide your own.

Easiest way is to create a new subnet. You don't need to get as complicated as bridging and all that.
The broadband or networking forums would be your best bet for help on configuring it. It's not that complicated but it does require keying in a few IP address settings into the new router.

It made a HUGE difference to our connection.

Also bear in mind your neighbours may be unaware they're using a 2.4GHz device or just won't admit to it. 

ActingDanClark

eircom: Alan wrote: »

Hi damian139
 
While the advice & information from the above users is really helpful the best advice I can offer is to remain in contact with technical support.
 
The level of attention required would surpass my knowledge although to the best of my knowledge it does seem like a wireless channel issue and if you need a manual on changing wireless channels on the Zyxel f1000 please PM me your email address and I'll send you a PDF file on this.
 
Thanks
Al

I don't agree. Would it not be better for your company for prospective customers to witness my problem being dealt with in an exemplary, transparent fashion rather than me dealing exclusively one to one and nobody witnessing your sterling efforts.
Meanwhile, here's a feedback printout from this evening showing me in comparison to neighbouring isps- red and blue are mine
Many thanks in advance

ActingDanClark

SpaceTime wrote: »

It's not a dual-band router so you're stuck with 2.4GHz unless you provide your own.

Easiest way is to create a new subnet. You don't need to get as complicated as bridging and all that.
The broadband or networking forums would be your best bet for help on configuring it. It's not that complicated but it does require keying in a few IP address settings into the new router.

It made a HUGE difference to our connection.

Also bear in mind your neighbours may be unaware they're using a 2.4GHz device or just won't admit to it. 

Yeah I thought that and have them a few suggestions of possible offenders but no joy
Thanks a mil.
I tried a loaned unifi ubiquit 5ghzi ap tonight and all seemed good til a short while ago

ActingDanClark

damian139 wrote: »

eircom: Alan wrote: »

Hi damian139
 
While the advice & information from the above users is really helpful the best advice I can offer is to remain in contact with technical support.
 
The level of attention required would surpass my knowledge although to the best of my knowledge it does seem like a wireless channel issue and if you need a manual on changing wireless channels on the Zyxel f1000 please PM me your email address and I'll send you a PDF file on this.
 
Thanks
Al

Thanks but changing the channel is not a problem. 

And again at 2235...

ActingDanClark

And figures from 2235