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Incorrect First and Second Bill, Incorrect Package

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  • 16-09-2014 2:03pm
    #1
    kaki
    Registered Users Posts: 674 ✭✭✭


    Hi there,

    Could someone please look into my account: I have been receiving much bills that are much higher than the package I signed up for.

    I signed up with Eircom online at the start of July (18 month contract, paying €30 per month for the first 6 months and €45 per month thereafter for eFibre Advanced Unlimited & Talk Off-Peak) and had the services installed on the 25th of July. 

    My bills have been much higher than expected (despite not yet even connecting our landline phone and being on an unlimited broadband package) - I also contacted a customer service rep who confirmed I'm on the system with the wrong package (18 month contract, paying €45 per month for the first 6 months and €50 per month thereafter for eFibre Advanced Unlimited & Talk Off-Peak).

    Can I please pm my account number to someone and get this sorted out?


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    kaki wrote: »
    Hi there,

    Could someone please look into my account: I have been receiving much bills that are much higher than the package I signed up for.

    I signed up with Eircom online at the start of July (18 month contract, paying €30 per month for the first 6 months and €45 per month thereafter for eFibre Advanced Unlimited & Talk Off-Peak) and had the services installed on the 25th of July. 

    My bills have been much higher than expected (despite not yet even connecting our landline phone and being on an unlimited broadband package) - I also contacted a customer service rep who confirmed I'm on the system with the wrong package (18 month contract, paying €45 per month for the first 6 months and €50 per month thereafter for eFibre Advanced Unlimited & Talk Off-Peak).

    Can I please pm my account number to someone and get this sorted out?

    [font=Times New Roman","serif]Hi kaki

    Feel free to PM me your eircom account number. I will be able to confirm what package you are currently on however any package issues or amendments required will need to be managed by eircoms accounts department on free phone 1901 or via webchat here: [/font]    http://www.eircom.net/about/contact/
    [font=Times New Roman","serif] [/font]
    [font=Times New Roman","serif]Thanks[/font]
    [font=Times New Roman","serif] [/font]
    [font=Times New Roman","serif]Al[/font]


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