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Eircom Webmail

bottlebrush · 2014-09-17 11:42:13

My eircom webmail username has changed during the last week i.e. when people received emails from me they saw my first name and surname, now they see a different first name and my surname. I did not activate or authorise this change. My first name now comes up as my mother's (now deceased) first name for some reason and…

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17-09-2014 12:42pm

#1

bottlebrush

Registered Users Posts: 8,192 ✭✭✭

Join Date: August 2013

Posts: 8176

My eircom webmail username has changed during the last week i.e. when people received emails from me they saw my first name and surname, now they see a different first name and my surname. I did not activate or authorise this change. My first name now comes up as my mother's (now deceased) first name for some reason and it's pretty freaky.

I did get an email purporting to be from Microsoft advising that an attempt was made to access my email account and to follow the link to recover the account, change password etc but I was hesitant to to so. I did however go into the eircom website and changed my password there.

I cannot get any link on the Eircom webpage to lead me to a solution or to a customer service advisor. I have phoned 1901 but they ask me for landline number with them but I no longer have a landline.

Can anybody advise me how I can change back my user name to my own name as it was before? Thanks

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#2 17-09-2014 12:53pm
dudara

Registered Users Posts: 33,518 ✭✭✭✭

Join Date: September 2003

Posts: 32068

Moving to Talk to eircom, to see if the reps there can help

dudara

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#3 17-09-2014 1:15pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

bottlebrush wrote: »

My eircom webmail username has changed during the last week i.e. when people received emails from me they saw my first name and surname, now they see a different first name and my surname. I did not activate or authorise this change. My first name now comes up as my mother's (now deceased) first name for some reason and it's pretty freaky.

I did get an email purporting to be from Microsoft advising that an attempt was made to access my email account and to follow the link to recover the account, change password etc but I was hesitant to to so. I did however go into the eircom website and changed my password there.

I cannot get any link on the Eircom webpage to lead me to a solution or to a customer service advisor. I have phoned 1901 but they ask me for landline number with them but I no longer have a landline.

Can anybody advise me how I can change back my user name to my own name as it was before? Thanks

Hi bottlebrush

This does indeed seem very odd, the name would normally be changed in settings (via wenmail: https://secure.eircom.net/email/) and you can revert to original through settings also. The best advice I can offer in relation to finding out how this could have happened is to contact eircoms email support team. If you are an eircom broadband customer you can reach email support on 1890260260 however if you are not subscribed to eircom broadband you will need to contact email support on 1530277100 (charged at 33c per min)

Thanks
Al

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