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I'm getting bills even if I cancelled just a few days after

forumcars · 2014-09-17 18:26:51

Hi, I hope I find a solution in here. I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it,…

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17-09-2014 7:26pm

#1

forumcars

Registered Users Posts: 17 ✭

Join Date: July 2014

Posts: 12

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

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#2 18-09-2014 10:45am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

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#3 19-09-2014 6:51pm
forumcars

Registered Users Posts: 17 ✭

Join Date: July 2014

Posts: 12

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

0
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#4 22-09-2014 11:08am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

Hello forumcars

I will arrange the closure of the account today. It can take from 24 to 48hrs but once it's fully closed I will let you know.

Thanks
Al

0
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#5 25-09-2014 10:33am
forumcars

Registered Users Posts: 17 ✭

Join Date: July 2014

Posts: 12

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

Hello forumcars

I will arrange the closure of the account today. It can take from 24 to 48hrs but once it's fully closed I will let you know.

Thanks
Al

Hi Alan,

Thank you! Any news?

Best

0
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#6 25-09-2014 12:46pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

Hello forumcars

I will arrange the closure of the account today. It can take from 24 to 48hrs but once it's fully closed I will let you know.

Thanks
Al

Hi Alan,

Thank you! Any news?

Best

Hi forumcars

It's still in the process of cancelling but I'll let you know as soon as it's complete

Thanks
Al

0
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#7 26-09-2014 6:54pm
forumcars

Registered Users Posts: 17 ✭

Join Date: July 2014

Posts: 12

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

Hello forumcars

I will arrange the closure of the account today. It can take from 24 to 48hrs but once it's fully closed I will let you know.

Thanks
Al

Hi Alan,

Thank you! Any news?

Best

Hi forumcars

It's still in the process of cancelling but I'll let you know as soon as it's complete

Thanks
Al

Hi Alan,

That's great thanks! Also, how do I ask for a refund? eircom took money from my bank account although I was told that it wouldn't happen...

0
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#8 30-09-2014 9:17am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

Hello forumcars

I will arrange the closure of the account today. It can take from 24 to 48hrs but once it's fully closed I will let you know.

Thanks
Al

Hi Alan,

Thank you! Any news?

Best

Hi forumcars

It's still in the process of cancelling but I'll let you know as soon as it's complete

Thanks
Al

Hi Alan,

That's great thanks! Also, how do I ask for a refund? eircom took money from my bank account although I was told that it wouldn't happen...

A full refund has been arranged forumcars

The account is now ceased and you will receive the refund via cheque within the next 30 days

Thanks
Al

0
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#9 22-10-2014 9:27am
forumcars

Registered Users Posts: 17 ✭

Join Date: July 2014

Posts: 12

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

Hello forumcars

I will arrange the closure of the account today. It can take from 24 to 48hrs but once it's fully closed I will let you know.

Thanks
Al

Hi Alan,

Thank you! Any news?

Best

Hi forumcars

It's still in the process of cancelling but I'll let you know as soon as it's complete

Thanks
Al

Hi Alan,

That's great thanks! Also, how do I ask for a refund? eircom took money from my bank account although I was told that it wouldn't happen...

A full refund has been arranged forumcars

The account is now ceased and you will receive the refund via cheque within the next 30 days

Thanks
Al

Hi Alan

I'm sorry but I just received another bill... so my account has NOT been closed and I haven't received any refund yet. I'm seriously thinking about putting a lawyer on this... it's unbelievably clumsy.

Cheers

0
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#10 22-10-2014 10:47am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

Hello forumcars

I will arrange the closure of the account today. It can take from 24 to 48hrs but once it's fully closed I will let you know.

Thanks
Al

Hi Alan,

Thank you! Any news?

Best

Hi forumcars

It's still in the process of cancelling but I'll let you know as soon as it's complete

Thanks
Al

Hi Alan,

That's great thanks! Also, how do I ask for a refund? eircom took money from my bank account although I was told that it wouldn't happen...

A full refund has been arranged forumcars

The account is now ceased and you will receive the refund via cheque within the next 30 days

Thanks
Al

Hi Alan

I'm sorry but I just received another bill... so my account has NOT been closed and I haven't received any refund yet. I'm seriously thinking about putting a lawyer on this... it's unbelievably clumsy.

Cheers

Hi forumcars

I had arranged the closure of this account and your account is credit- the bill you received is to reflect the credit amount which you will receive within 30 working days.

Al

0
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#11 01-12-2014 10:16pm
forumcars

Registered Users Posts: 17 ✭

Join Date: July 2014

Posts: 12

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

Hello forumcars

I will arrange the closure of the account today. It can take from 24 to 48hrs but once it's fully closed I will let you know.

Thanks
Al

Hi Alan,

Thank you! Any news?

Best

Hi forumcars

It's still in the process of cancelling but I'll let you know as soon as it's complete

Thanks
Al

Hi Alan,

That's great thanks! Also, how do I ask for a refund? eircom took money from my bank account although I was told that it wouldn't happen...

A full refund has been arranged forumcars

The account is now ceased and you will receive the refund via cheque within the next 30 days

Thanks
Al

Hi Alan

I'm sorry but I just received another bill... so my account has NOT been closed and I haven't received any refund yet. I'm seriously thinking about putting a lawyer on this... it's unbelievably clumsy.

Cheers

Hi forumcars

I had arranged the closure of this account and your account is credit- the bill you received is to reflect the credit amount which you will receive within 30 working days.

Al

Hi Al,

This is absolutely outrageous. It's been more than a month and I STILL HAVEN'T received my refund. You leave me no choice but to contact a lawyer.

0
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#12 01-12-2014 10:24pm
Gringo180

Registered Users Posts: 9,205 ✭✭✭

Join Date: October 2009

Posts: 9056

Wow. Thats shambolic stuff.

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#13 02-12-2014 12:39pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

eircom: Alan wrote: »

forumcars wrote: »

Hi, I hope I find a solution in here.

I required landline and broadband connection with eircom as I moved to a new apartment. After a couple of days, the technician who installed the landline told me that there were damaged wires and that I couldn't get any service anytime soon - the owner of the building had to repair it, very expensive, etc. The day after I called eircom in order to cancel it and I was very kindly explained that I wouldn't be charged because there wasn't any service provided to me and that I was on time to do it that way. This happened on the 14th of August, I have the email they sent me explaining that I should take 30 days to send me the confirmation of cancellation.

But today I received a letter with a bill, issued on the 9th of September. What should I do now? I just don't want or need any eircom service.

Hi forumcars

Please PM me the account number located on the bill which you have received and I will investigate this for you.

Thanks
Al

Hi Alan,

I sent you my info already. Thanks

Hello forumcars

I will arrange the closure of the account today. It can take from 24 to 48hrs but once it's fully closed I will let you know.

Thanks
Al

Hi Alan,

Thank you! Any news?

Best

Hi forumcars

It's still in the process of cancelling but I'll let you know as soon as it's complete

Thanks
Al

Hi Alan,

That's great thanks! Also, how do I ask for a refund? eircom took money from my bank account although I was told that it wouldn't happen...

A full refund has been arranged forumcars

The account is now ceased and you will receive the refund via cheque within the next 30 days

Thanks
Al

Hi Alan

I'm sorry but I just received another bill... so my account has NOT been closed and I haven't received any refund yet. I'm seriously thinking about putting a lawyer on this... it's unbelievably clumsy.

Cheers

Hi forumcars

I had arranged the closure of this account and your account is credit- the bill you received is to reflect the credit amount which you will receive within 30 working days.

Al

Hi Al,

This is absolutely outrageous. It's been more than a month and I STILL HAVEN'T received my refund. You leave me no choice but to contact a lawyer.

Hi forumcars

Your cheque for credit was verified and agreed by credit management on the 27th of Novemeber and should be with you within 10 working days from that date. Apologies for these delays forumcars.

Thanks
Al

0