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My Eircom online account.

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  • 18-09-2014 10:56am
    #1
    RED L4 0TH
    Closed Accounts Posts: 655 ✭✭✭


    I've got an email notification of my eircom efibre bill this month and last month. However I have been an efibre customer since last December  and these two notifications were the first I have received since I moved over to efibre from my previous Eircom BB package.

    These notifications were sent to the email address of the My eircom online account associated with the old package. I tried to reset the password with the forgot password facility, but the links sent to my email address didn't work, saying 'the link had expired'.

    I then tried to register my new efibre a/c number, but it said this account was already registered.


    Could you reactivate my online account if possible? Thanks.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    RED L4 0TH wrote: »
    I've got an email notification of my eircom efibre bill this month and last month. However I have been an efibre customer since last December  and these two notifications were the first I have received since I moved over to efibre from my previous Eircom BB package.

    These notifications were sent to the email address of the My eircom online account associated with the old package. I tried to reset the password with the forgot password facility, but the links sent to my email address didn't work, saying 'the link had expired'.

    I then tried to register my new efibre a/c number, but it said this account was already registered.


    Could you reactivate my online account if possible? Thanks.

    [font=Times New Roman","serif]Hi RED L4 0TH

    [/font]    t's best to deal with this by de-activating the existing online login and then creating a new online account. To do this you would need to email your details (ac number - name on account - mobile contact number - email address currently registered) to webmaster@eircom.net

    webmaster will then de-activate the existing/old login in  a couple of days and email you when this is complete..

    When you get confirmation of this being done you would then create a new login using your efibre account number by clicking on the sign up option and following the instructions.

    Thanks
    Al


  • Options
    #3
    RED L4 0TH
    Closed Accounts Posts: 655 ✭✭✭RED L4 0TH


    Thanks.

    Done. Will update when completed.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    RED L4 0TH wrote: »
    Thanks.

    Done. Will update when completed.
    Thanks RED L4 0TH

    Please do

    Al


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