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Bus Éireann complaints

  • 21-09-2014 9:52pm
    #1
    [Deleted User]
    Posts: 0 ✭


    I had an experience caused by Bus Éireann incompetence which I feel the need to send a registered complaint about, something which I've never had to do with any company, ever. The thing is, I don't know where to send it. Would it go to the Broadstone HQ or would it be the local garage that (was meant to) run the bus?


Comments

  • #2
    GNR_MUFC
    Registered Users Posts: 39 ✭GNR_MUFC


    straight to the top bro


  • #3
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    Try the Regional Manager first, then if no joy try the Business Development Manager.

    http://www.buseireann.ie/inner.php?id=292
    Overcoming difficulties when things go wrong

    Bus Éireann is committed to ensuring that the proper care of our customers is a predominant factor in the selection and training of our employees. We trust that staff dealing with you can assist in overcoming difficulties you may encounter in using our services at the time such difficulties may arise.

    If however you have a complaint or difficulty that you wish to pursue you can write to the relevant Regional Manager, names and addresses are set out below. Please include as much detail as possible such as time of travel, origin and destination of your journey to assist us in dealing with you.

    We are committed to fully and fairly investigating all complaints and welcome the opportunity they offer to resolve any difficulties you experience.

    If you are not satisfied with the reply you receive from our Regional Manager you may request Manager, Business Development to review your complaint by writing to him at Bus Éireann, Broadstone, Dublin 7.


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