Lumia 920 Compass Not Working after 8.1 & Cyan Update

hadoken13 · 23-09-2014 7:49pm #1

Ever since I updated my 920 to 8.1 and the Nokia Cyan update the compass has stopped working for all apps apart from Nokia Maps (if the compass icon is actually a compass).

I noticed it with Here City Lens where upon opening the app it asked to calibrate the compass but nothing worked. When I uninstalled the app and tried to re-install it, it stated that some features of the 920 were not available and the app could not be re-installed - I assume due to the compass not being detected.

I have the same issue with Yelp.

The apps worked fine before the update.

Anyone else come across this issue?

hadoken13 · 03-10-2014 8:57am

Anyone?

theothernt · 03-10-2014 3:20pm

I'll have a look at my devices later.

Other than a full reset using the Nokia Software Recovery Tools, all I can think of is a hardware fault?

hadoken13 · 03-10-2014 5:05pm

theothernt wrote: »

I'll have a look at my devices later.

Other than a full reset using the Nokia Software Recovery Tools, all I can think of is a hardware fault?

Ye seems strange that the compass icon appears to be working on the Here maps. I might use the above tool, however, since I don't use the maps apps much I might leave it for a bit. Just wondering if anyone else came across this too.

theothernt · 04-10-2014 1:00pm

Are there any apps I should try other than HERE Maps?

hadoken13 · 04-10-2014 4:38pm

theothernt wrote: »

Are there any apps I should try other than HERE Maps?

I've only had problems with Here City Lens mainly, but also have issues with Yelp.

senordingdong · 04-10-2014 9:56pm

Is the official 8.1 update available on the 920 already?

theothernt · 05-10-2014 1:45pm

senordingdong wrote: »

Is the official 8.1 update available on the 920 already?

Yep!

theothernt · 05-10-2014 1:49pm

hadoken13 wrote: »

I've only had problems with Here City Lens mainly, but also have issues with Yelp.

(sorry about the delay, busy few days!)

I tested Yelp, HERE Maps and HERE City Lense on a Lumia 920 and Lumia 720 with 8.1 (NOT Dev Preview which is at 8.1 Update 1).

Yelp doesn't have compass support at all, but HERE Maps and HERE City Lense worked fine, I moved the phone and the map or pin rotated as expected.

hadoken13 · 05-10-2014 4:21pm

theothernt wrote: »

(sorry about the delay, busy few days!)

I tested Yelp, HERE Maps and HERE City Lense on a Lumia 920 and Lumia 720 with 8.1 (NOT Dev Preview which is at 8.1 Update 1).

Yelp doesn't have compass support at all, but HERE Maps and HERE City Lense worked fine, I moved the phone and the map or pin rotated as expected.

Thanks. Ye it's seems strange that the compass appears to work in Here Maps but City Lens doesn't work at all (can't even install in now).

Don't want to reset the phone as that seems like the only option left - I might get by without the apps for the moment.

theothernt · 05-10-2014 8:22pm

hadoken13 wrote: »

Thanks. Ye it's seems strange that the compass appears to work in Here Maps but City Lens doesn't work at all (can't even install in now).

Don't want to reset the phone as that seems like the only option left - I might get by without the apps for the moment.

Why doesn't the app install, any idea?

hadoken13 · 06-10-2014 8:55am

theothernt wrote: »

Why doesn't the app install, any idea?

Message in the store: "This app is not available for your phone because it requires: Compass".

I also tried the Jack of Tools app and it doesn't recognise the compass either stating that the compass is not functioning. I will post on the Nokia forum when I get home from work later.

senordingdong · 06-10-2014 9:00am

theothernt wrote: »

Why doesn't the app install, any idea?

When I had it I found it to be wildly inaccurate. Perhaps MS have killed it off?

theothernt · 06-10-2014 4:23pm

senordingdong wrote: »

When I had it I found it to be wildly inaccurate. Perhaps MS have killed it off?

Nah, the HERE apps will exist for many years yet.

theothernt · 06-10-2014 4:24pm

hadoken13 wrote: »

Message in the store: "This app is not available for your phone because it requires: Compass".

I also tried the Jack of Tools app and it doesn't recognise the compass either stating that the compass is not functioning. I will post on the Nokia forum when I get home from work later.

Can you enroll in the Dev Preview programme, get the phone up to 8.1 Update 1 and see if it works?

senordingdong · 06-10-2014 6:22pm

theothernt wrote: »

Nah, the HERE apps will exist for many years yet.

Well, if they continue to function correctly.

hadoken13 · 07-10-2014 8:55am

theothernt wrote: »

Nah, the HERE apps will exist for many years yet.

The Here map apps will stay but what about the compass and/or Here City Lens being wound down?

theothernt wrote: »

Can you enroll in the Dev Preview programme, get the phone up to 8.1 Update 1 and see if it works?

It's a work phone so this is a no go.

Terrontress · 08-10-2014 11:40am

Is your accelerometer also not working?

senordingdong · 08-10-2014 1:01pm

Just out of curiosity, if you had downloaded the dev preview, well the official release overwrite the dev preview version?

theothernt · 08-10-2014 1:27pm

senordingdong wrote: »

Just out of curiosity, if you had downloaded the dev preview, well the official release overwrite the dev preview version?

It would eventually. The Dev Preview programme allows the phone to get the next version early.

If the phone was on v1, and you opted into the Dev Preview programme, you'd get v1.1. If you then removed the app, the phone will only get an update when v1.2 is out.

(And not to confuse things, but the Nokia Black, Cyan, etc are separate updates and are outside of the above)

hadoken13 · 08-10-2014 3:53pm

Terrontress wrote: »

Is your accelerometer also not working?

Not sure, how can I tell?

senordingdong · 13-10-2014 4:06pm

Not sure if this is a result of the new update but in the last week, my beloved 920 has completely **** itself.

I didn't love the 930 so I reverted back to the 920 and erased the dev preview app. Although the phone continued to run 8.1 and when I checked the 'about' section, it didn't display whether I was running black, cyan or anything.

Anyway, last week I noticed that when I take a call, I can't be heard on the other end, unless I use speaker phone (missus has the EXACT same problem on her 620) aaaaaand, all of a sudden since yesterday, the qi function is completely disabled. I tried on all three of my qi plates but the phone will now only charge via the regular charging cable.

theothernt · 13-10-2014 5:30pm

senordingdong wrote: »

I didn't love the 930 so I reverted back to the 930 and erased the dev preview app. Although the phone continued to run 8.1 and when I checked the 'about' section, it didn't display whether I was running black, cyan or anything.

Anyway, last week I noticed that when I take a call, I can't be heard on the other end, unless I use speaker phone (missus has the EXACT same problem on her 620) aaaaaand, all of a sudden since yesterday, the qi function is completely disabled. I tried on all three of my qi plates but the phone will now only charge via the regular charging cable.

How did you revert back? resetting the phone won't change the firmware or OS.

senordingdong · 13-10-2014 5:39pm

theothernt wrote: »

How did you revert back? resetting the phone won't change the firmware or OS.

Poops. That should say, I reverted back to my 920

theothernt · 13-10-2014 6:00pm

senordingdong wrote: »

Poops. That should say, I reverted back to my 920

Ah! :pac:

The following should give you the correct version info...

Settings > About > More Info > OS version
Settings > Extras + Info

hadoken13 · 31-12-2014 10:36am

Can anyone with a 920 download and install the Jack of Tools app and open the compass settings? On mine it says the compass is not functioning and I believe this may be caused by the 8.1 update.

the unknown · 31-12-2014 3:06pm

hadoken13 wrote: »

Can anyone with a 920 download and install the Jack of Tools app and open the compass settings? On mine it says the compass is not functioning and I believe this may be caused by the 8.1 update.

So I´ve the same problem with my lumia 920. The compass isn´t working, I can´t install here city lens. I´ve tried 3x hard reset, I´ve flashed my phone with lumia recovery tool, but nothing helped. Last week I tried it again to download the Here City Lens app and it did download.

Suddenly the compass was there. Yesterday the compass disappeared completely again and I cant donwload Here city lens app. Anyone have an idea ?

theothernt · 31-12-2014 5:32pm

I've just testing the compass on a 720, 1020, 1520 and 920 - they all work and the phones are running the latest 8.1 Dev Preview.

It must be a fault of some sort

hadoken13 · 31-12-2014 5:32pm

the unknown wrote: »

So I´ve the same problem with my lumia 920. The compass isn´t working, I can´t install here city lens. I´ve tried 3x hard reset, I´ve flashed my phone with lumia recovery tool, but nothing helped. Last week I tried it again to download the Here City Lens app and it did download.

Suddenly the compass was there. Yesterday the compass disappeared completely again and I cant donwload Here city lens app. Anyone have an idea ?

I've only had the problem since the 8.1 update but my next step was to reset the phone, but since it didn't work for you, I'm stumped.

Terrontress · 01-01-2015 8:28am

Jack of Tools shows the compass as working on my phone. I've got 8.1 Denim on Lumia 920.

The thing is, my compass and screen rotation weren't working for a few months and have recently started working again. I'm not sure if it was watching a video that was to be opened / saved instead of streamed which fixed it, or whether when watching such a video that I noticed it had been fixed.

Either way, everything is working fine at present.

Lumia 920 Compass Not Working after 8.1 & Cyan Update

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