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Warning: Be careful of the nightmare of dealing with Eircom

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  • 23-09-2014 7:58pm
    #1
    Diarmad
    Registered Users Posts: 57 ✭✭


    I ordered landline and broadband last week but was not able to make outgoing calls so contacted eircom yesterday to find out what the problem was. i spent over three hours on the phone and spoke to 15 different people. The last person i spoke to was Annmarie in Inward Accounts. She informed me that my order had been cancelled and she placed a new order promising to come back to me today with an update. Of course she didn't bother her Swiss. 

    I therefore phoned to cancel my order this evening and was placed on hold for 40 minutes. Eircom really seems to be a joke. Can you let me know how to cancel my order? I cannot spend another 2 or 3:hours on the phone dealing with this.


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    #2
    Diarmad
    Registered Users Posts: 57 ✭✭Diarmad


    its going to be revealing to see how long it takes Eircom to even respond to this thread....


  • Options
    #3
    Diarmad
    Registered Users Posts: 57 ✭✭Diarmad


    estimated waiting time on Eircom customer service is less than 2 minutes they said.....almost 25 minutes I've been on hold so far! What a joke!!!


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    #4
    Diarmad
    Registered Users Posts: 57 ✭✭Diarmad


    on hold now 45 mins....just waiting to speak to someone from Customer Care!!!


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    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Diarmad wrote: »
    I ordered landline and broadband last week but was not able to make outgoing calls so contacted eircom yesterday to find out what the problem was. i spent over three hours on the phone and spoke to 15 different people. The last person i spoke to was Annmarie in Inward Accounts. She informed me that my order had been cancelled and she placed a new order promising to come back to me today with an update. Of course she didn't bother her Swiss. 

    I therefore phoned to cancel my order this evening and was placed on hold for 40 minutes. Eircom really seems to be a joke. Can you let me know how to cancel my order? I cannot spend another 2 or 3:hours on the phone dealing with this.
    HI Diarmad

    If you would like to PM me your order number and address I will look in to this further for you. I can also cancel your order if you wish.

    Thanks
    Al


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