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Direct Debit still coming out.

shers100 · 2014-09-26 19:48:44

Hi there; I cancelled my eircom Broadband and phoneline on the 25th of August by phone and sent an email giving my 30 days notice as I was moving house. My direct debit came out on the 21st of August; however I noticed today that another payment was taken by direct debit on the 23rd September. While I understand that the…

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26-09-2014 8:48pm

#1

shers100

Registered Users Posts: 6 ✭

Join Date: October 2011

Posts: 5

Hi there; I cancelled my eircom Broadband and phoneline on the 25th of August by phone and sent an email giving my 30 days notice as I was moving house. My direct debit came out on the 21st of August; however I noticed today that another payment was taken by direct debit on the 23rd September. While I understand that the August direct debit I find it difficult to understand the taking of this months in total. As I moved out from that address on 23rd August it seems baffling to be charged up until 23rd October for a service that i wont have used in two months. Can you please shed some light on this.
Many thanks,
Stephen

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#2 30-09-2014 9:19am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

shers100 wrote: »

Hi there; I cancelled my eircom Broadband and phoneline on the 25th of August by phone and sent an email giving my 30 days notice as I was moving house. My direct debit came out on the 21st of August; however I noticed today that another payment was taken by direct debit on the 23rd September. While I understand that the August direct debit I find it difficult to understand the taking of this months in total. As I moved out from that address on 23rd August it seems baffling to be charged up until 23rd October for a service that i wont have used in two months. Can you please shed some light on this.
Many thanks,
Stephen

Hi shers100

Please PM me your eircom account number & I will look in to this further for you.

Thanks
Al

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