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DHL package not delivered

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  • 28-09-2014 10:59pm
    #1
    hollster2
    Closed Accounts Posts: 1,199 ✭✭✭


    HI everyone I need some information, Ive recently ordered things from sportsdirect and the company that deliver for them are DHL. When i made my order i was given a tracking no that ive been checking and still no package, until tonight it says i was delivered monday and someones name was on the eletronic sign. Im not sure where to go from here ive sent emails and wont be able to ring until tommorow, Im wondering has anyone else gone through this?? Paid through paypal id my money safe??


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    #2
    Del2005
    Registered Users Posts: 18,995 ✭✭✭✭Del2005


    hollster2 wrote: »
    HI everyone I need some information, Ive recently ordered things from sportsdirect and the company that deliver for them are DHL. When i made my order i was given a tracking no that ive been checking and still no package, until tonight it says i was delivered monday and someones name was on the eletronic sign. Im not sure where to go from here ive sent emails and wont be able to ring until tommorow, Im wondering has anyone else gone through this?? Paid through paypal id my money safe??

    You need to contact sports direct and say you never received the items, let them deal with it as you've no contract with DHL.


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    #3
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    Good luck with that, sports direct have notoriously bad customer service.


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    #4
    hollster2
    Closed Accounts Posts: 1,199 ✭✭✭hollster2


    ok del thanks yes im going to first thing just wondered never happened to me before!


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    #5
    hollster2
    Closed Accounts Posts: 1,199 ✭✭✭hollster2


    Now i never knew that magic thanks for that fingers crossed part of my childrens christmas presents so hope it can be!


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    #6
    bren2001
    Registered Users Posts: 6,767 ✭✭✭bren2001


    Give DHL a call. They could have delivered it to a neighbour. Yes, you have no contract with them but I have found DHL customer service to be top notch.


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    #7
    hollster2
    Closed Accounts Posts: 1,199 ✭✭✭hollster2


    got it today they delivered it to a different estate a bit away from me and the person was on her holidays it was just thrown in here porch


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    #8
    D3PO
    Registered Users Posts: 7,879 ✭✭✭D3PO


    hollster2 wrote: »
    got it today they delivered it to a different estate a bit away from me and the person was on her holidays it was just thrown in here porch

    yet they magically had a signature on the POD ......

    Doesnt show DHL in a very good light at all.


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    #9
    seagull
    Registered Users Posts: 2,342 ✭✭✭seagull


    They recently put my passport in through the letterbox without getting a signature. I didn't bother doing anything about it. It would seem the passport office did. I received a call from DHL checking about it.


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    #10
    hollster2
    Closed Accounts Posts: 1,199 ✭✭✭hollster2


    I had a driver arrive on saturday from dhl apologising he the one that usually delivers stuff to me saying he was away for week and a different driver was covering for him.


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