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Gas pay as you go issue

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  • 01-10-2014 10:29am
    #1
    qser89
    Registered Users Posts: 1 ✭


    We have a pay as you go account with electric Ireland, at the beginning of the summer when we set up our electric Ireland account we put 20euro worth of credit into our account. However we have not switched on the gas since and I have just realised our credit is at 0. Can you suggest an explanation for this?


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    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi qser89,

    Thanks for getting in touch. The standing charges for gas apply whether there is usage or not, so these would have been charged to your PAYG meter. We can investigate further for you though today if you private message us your Electric Ireland account number, confirming your name (and that you are the account-holder), address in full and telephone number.

    Regards,
    Una


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