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Still waiting on my new broadband box

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  • 01-10-2014 1:20pm
    #1
    happywithlife
    Registered Users Posts: 1,324 ✭✭✭


    Was told two weeks ago - after several complaints over a period of months - that yes it is unacceptable my broadband keeps cutting in and out and no I shouldn't have have to reset it continuously. A customer rep told me they'd get a new box out to me ASAP.
    Well guess what? No sign of it! 
    I had to abandon a work related skype call last night the connection was so poor and am seriously p'eed off 
    I'm not ringing again - at a cost to me of 34c/minute 
    So can a rep here please contact me to help sort this out?
    Mega annoyed customer 😡


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    #2
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    happywithlife wrote: »
    Was told two weeks ago - after several complaints over a period of months - that yes it is unacceptable my broadband keeps cutting in and out and no I shouldn't have have to reset it continuously. A customer rep told me they'd get a new box out to me ASAP.
    Well guess what? No sign of it! 
    I had to abandon a work related skype call last night the connection was so poor and am seriously p'eed off 
    I'm not ringing again - at a cost to me of 34c/minute 
    So can a rep here please contact me to help sort this out?
    Mega annoyed customer 😡
    Hi happywithlife

    Just looking at this. Can you send me a PM with the account no. and I will check that the modem has been sent out to you?

    Also what no are you dialling that is costing you 34c per minute? 1901 is a freefone no. and 1890 260 260 (technical support) is charged at a locall rate.

    thanks
    Colm


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    #3
    happywithlife
    Registered Users Posts: 1,324 ✭✭✭happywithlife


    Took delivery of my modem this morning thank you hopefully this solves the problem now.


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    happywithlife wrote: »
    Took delivery of my modem this morning thank you hopefully this solves the problem now.
    Thanks for letting us know happywithlife

    Al


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