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EVision installation appointment?

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  • 06-10-2014 12:41pm
    #1
    Call me Al
    Registered Users Posts: 3,028 ✭✭✭


    We ordered eVision online last week and I selected an installation of 7/10.

    The. Orðer was confirmed back to us by email but I've heard nothing about it since.

    When is this scheduled for installation.

    Thanks


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Call me Al wrote: »
    We ordered eVision online last week and I selected an installation of 7/10.

    The. Orðer was confirmed back to us by email but I've heard nothing about it since.

    When is this scheduled for installation.

    Thanks
    Hi Call me Al

    The date you chose is described as a preferred date, you would normally receive a text or phone call to confirm the appointment but do feel free to PM me your eircom account number and I will look in to this for you

    Thanks
    Al


  • Options
    #3
    Call me Al
    Registered Users Posts: 3,028 ✭✭✭Call me Al


    Pm sent


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Call me Al wrote: »
    Pm sent
    Hi Call me Al

    I have looked in to your account and I cannot locate your order - it appears not to have been placed yet (by eircom online admin), can you confirm what method you ordered by?

    Thanks
    Al


  • Options
    #5
    Call me Al
    Registered Users Posts: 3,028 ✭✭✭Call me Al


    eircom: Alan wrote: »
    Hi Call me Al

    I have looked in to your account and I cannot locate your order - it appears not to have been placed yet (by eircom online admin), can you confirm what method you ordered by?

    Thanks
    Al

    I ordered online on 30/09 and got an automated reply confirming it. I have requested installation tomorrow am but haven't heard anything since the automated confirmation of my order by email.
    Thanks


  • Options
    #6
    Call me Al
    Registered Users Posts: 3,028 ✭✭✭Call me Al


    eircom: Alan wrote: »
    Hi Call me Al

    I have looked in to your account and I cannot locate your order - it appears not to have been placed yet (by eircom online admin), can you confirm what method you ordered by?

    Thanks
    Al

    I ordered online on 30/09 and got an automated reply confirming it. I have requested installation tomorrow am but haven't heard anything since the automated confirmation of my order by email.
    Thanks


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Call me Al wrote: »
    eircom: Alan wrote: »
    Hi Call me Al

    I have looked in to your account and I cannot locate your order - it appears not to have been placed yet (by eircom online admin), can you confirm what method you ordered by?

    Thanks
    Al

    I ordered online on 30/09 and got an automated reply confirming it. I have requested installation tomorrow am but haven't heard anything since the automated confirmation of my order by email.
    Thanks
    Thanks Call me Al

    I'll check with online operations and get back as soon as I have clarification

    Al


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    #8
    Call me Al
    Registered Users Posts: 3,028 ✭✭✭Call me Al


    I followed up on it this morning by phone call as I still didn't know if I was going to have engineers turn up at my door this morning to do an installation.
    It has been scheduled for next week.
    Thanks


  • Options
    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Call me Al wrote: »
    I followed up on it this morning by phone call as I still didn't know if I was going to have engineers turn up at my door this morning to do an installation.
    It has been scheduled for next week.
    Thanks
    Hi Call me Al

    Managers in online sales had advised me they would call you - apologies for this inconvenience.

    Thanks
    Al


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