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bill higher than expected

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  • 06-10-2014 7:47pm
    #1
    writer_lady170
    Closed Accounts Posts: 5,604 ✭✭✭


    Howdy Eircom,

    I recently became a new customer of Eircom for the first time when I ordered a broadband/phone package online a few weeks back. I really only wanted broadband and don't really want the phone service. All through the online ordering process the price quoted was 30 euro for the first six months and 45 euro per month after that. My first bill came in at 56 euro and the second bill was 55 euro. Why are my bills coming in higher than the quoted price?

    Thanks


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    writer_lady170 wrote: »
    Howdy Eircom,

    I recently became a new customer of Eircom for the first time when I ordered a broadband/phone package online a few weeks back. I really only wanted broadband and don't really want the phone service. All through the online ordering process the price quoted was 30 euro for the first six months and 45 euro per month after that. My first bill came in at 56 euro and the second bill was 55 euro. Why are my bills coming in higher than the quoted price?

    Thanks
    Hi writer_lady170

    Sorry to hear of the surprisingly high bills, please PM me your eircom account number & I will look in to this further for you.

    Thanks
    Al


  • Options
    #3
    writer_lady170
    Closed Accounts Posts: 5,604 ✭✭✭writer_lady170


    eircom: Alan wrote: »
    writer_lady170 wrote: »
    Howdy Eircom,

    I recently became a new customer of Eircom for the first time when I ordered a broadband/phone package online a few weeks back. I really only wanted broadband and don't really want the phone service. All through the online ordering process the price quoted was 30 euro for the first six months and 45 euro per month after that. My first bill came in at 56 euro and the second bill was 55 euro. Why are my bills coming in higher than the quoted price?

    Thanks
    Hi writer_lady170

    Sorry to hear of the surprisingly high bills, please PM me your eircom account number & I will look in to this further for you.

    Thanks
    Al
    done :)


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    writer_lady170 wrote: »
    eircom: Alan wrote: »
    writer_lady170 wrote: »
    Howdy Eircom,

    I recently became a new customer of Eircom for the first time when I ordered a broadband/phone package online a few weeks back. I really only wanted broadband and don't really want the phone service. All through the online ordering process the price quoted was 30 euro for the first six months and 45 euro per month after that. My first bill came in at 56 euro and the second bill was 55 euro. Why are my bills coming in higher than the quoted price?

    Thanks
    Hi writer_lady170

    Sorry to hear of the surprisingly high bills, please PM me your eircom account number & I will look in to this further for you.

    Thanks
    Al
    done :)
    Thanks you writer_lady170

    I'm awaiting clarification from the online orders team, as soon as I have this I will be straight back to you however that could, at the latest be tomorrow.

    Many thanks
    Al


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