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Evision intallation appointment mixup

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  • 07-10-2014 10:31am
    #1
    gaffer falls
    Registered Users Posts: 36 ✭


    Despite a note put on our order and an assurance that the technician would call my number instead of my busy wife ( a nurse who cannot answer her phone) there was a no show yesterday by the technician for the scheduled appointment.On complaining, I was informed that he failed to contact the customer and  there was no method of informing him about the note.Next available appointment is next Tuesday. Eircom customer service? Not a very auspicious start is it?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    gaffer falls wrote: »
    Despite a note put on our order and an assurance that the technician would call my number instead of my busy wife ( a nurse who cannot answer her phone) there was a no show yesterday by the technician for the scheduled appointment.On complaining, I was informed that he failed to contact the customer and  there was no method of informing him about the note.Next available appointment is next Tuesday. Eircom customer service? Not a very auspicious start is it?
    Hi gaffer falls

    I'm genuinely sorry to hear this. If you would like to PM me your eircom account number I would be happy to add a note highlighting the importance of this for you.

    Thanks
    Al


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    #3
    gaffer falls
    Registered Users Posts: 36 ✭gaffer falls


    Oh my God forget about notes.  Your company is not flexible enough to deal with a note. What we want is another appointment to install the  thing  which we haven't been offered yet


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    gaffer falls wrote: »
    Oh my God forget about notes.  Your company is not flexible enough to deal with a note. What we want is another appointment to install the  thing  which we haven't been offered yet
    Hi gaffer falls

    I understand your feelings on this, please PM me your eircom account number and I'll look in to this further.

    Thanks
    Al


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