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please help

eggox · 2014-10-07 19:37:43

Hi I'm hoping you can help me.. I was supposed to be on 3 meg broadband but it was slow so I phoned up the tech department and the guy there was really helpful and said I wasn't getting that and put it up to 3 megs' supposed to of been on 3 megs 2 years ago . The tech guy said the line could easily handle six megs but I'd…

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07-10-2014 8:37pm

#1

eggox

Registered Users Posts: 80 ✭✭

Join Date: October 2012

Posts: 63

Hi I'm hoping you can help me.. I was supposed to be on 3 meg broadband but it was slow so I phoned up the tech department and the guy there was really helpful and said I wasn't getting that and put it up to 3 megs' supposed to of been on 3 megs 2 years ago . The tech guy said the line could easily handle six megs but I'd have to phone up the sales department. Phoned the sales department and got told by a abrupt man that my line could only handle three megs' to be honest I found him slightly rude and felt treated like I was talked to like a child' who do I believe . If you can help I'd appreciate it thanks

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#2 08-10-2014 11:32am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

eggox wrote: »

Hi I'm hoping you can help me.. I was supposed to be on 3 meg broadband but it was slow so I phoned up the tech department and the guy there was really helpful and said I wasn't getting that and put it up to 3 megs' supposed to of been on 3 megs 2 years ago . The tech guy said the line could easily handle six megs but I'd have to phone up the sales department. Phoned the sales department and got told by a abrupt man that my line could only handle three megs' to be honest I found him slightly rude and felt treated like I was talked to like a child' who do I believe . If you can help I'd appreciate it thanks

Apologies for any abruptness previously displayed eggox

I'm more than happy to look in to this for you if you would like to PM me your eircom account number ?

Thanks
Al

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