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LG3d TV

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  • 08-10-2014 1:33pm
    #1
    patrickatfiddau
    Registered Users Posts: 7 ✭


    I bought a 47 inch LG3D TV from Harvey Nichols six months ago and its broken down already. I'm very disappointed with the fact that it broke down so soon and more so with the fact that I had to fight to get a replacement TV. They promised to have the TV repaired in a week when in fact it took them a week to pick up the TV from our address. That's the position at the moment. Has any body had similar experience? Regards Patrick.


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    #2
    beauf
    Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    Harvey Nichols do they sell TV's? Do you mean Norman?


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    #3
    D3PO
    Registered Users Posts: 7,879 ✭✭✭D3PO


    had to fight with them to get a replacement indicates you got a replacement.

    if so what exactly is your issue / query ?


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    #4
    stooge
    Registered Users Posts: 1,400 ✭✭✭stooge


    D3PO wrote: »
    had to fight with them to get a replacement indicates you got a replacement.

    if so what exactly is your issue / query ?

    I think the point is that the after sales service from Harvey (Norman?) that the OP experienced was substandard. The OP is asking if others have had a similar experience or whether this was an exception. It's a perfectly reasonable question on their behalf.


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    #5
    beauf
    Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    stooge wrote: »
    I think the point is that the after sales service... was substandard....

    What was substandard? Or what do you think is the standard.

    The retailer is entitled to repair a faulty item. How long it can take isn't specific. I'm open to correction on that.


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    #6
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    stooge wrote: »
    I think the point is that the after sales service from Harvey (Norman?) that the OP experienced was substandard. The OP is asking if others have had a similar experience or whether this was an exception. It's a perfectly reasonable question on their behalf.
    Unfortunately the first post is so scant on details we can't really ascertain what he experienced.
    Timescale and sequence of events is important. We don't know how long he was waiting for action, it's not even clear if he actually got a replacement or they just took the old one away for repair.


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    #7
    D3PO
    Registered Users Posts: 7,879 ✭✭✭D3PO


    stooge wrote: »
    I think the point is that the after sales service was substandard. .

    exactly my point. you think because the customer has been very very unclear.

    hence my post. perfectly reasonable to ask them to expand on a pretty cryptic post.


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