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Being billed inadequately

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  • 10-10-2014 3:50pm
    #1
    mattcrow
    Registered Users Posts: 57 ✭✭


    Hi eircom
    Last month, I was talking to one of your phone consultants to solve my problem, namely, being charged on an account that's closed for over a year now...
    This month, I got my new bill, and just as your consultant promised me, I got paid back the amount I was incorrectly charged. He also assured me, that nothing else will be taken out of my bank account incorrectly.
    As of 23rd of September, my bank account was charged another €50 that shouldn't be taken out.
    I went to my bank, and told them to cease that direct debit. Now, I'm hoping you won't charge me again.
    If I'll give you my account number, will you be able to look up the case? You'll be able to see, that on my last bill I was accredited some €210.
    I don't want to be ringing again, because last time it took me over an hour to actually get through and solve the issue!
    Regards


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    mattcrow wrote: »
    Hi eircom
    Last month, I was talking to one of your phone consultants to solve my problem, namely, being charged on an account that's closed for over a year now...
    This month, I got my new bill, and just as your consultant promised me, I got paid back the amount I was incorrectly charged. He also assured me, that nothing else will be taken out of my bank account incorrectly.
    As of 23rd of September, my bank account was charged another €50 that shouldn't be taken out.
    I went to my bank, and told them to cease that direct debit. Now, I'm hoping you won't charge me again.
    If I'll give you my account number, will you be able to look up the case? You'll be able to see, that on my last bill I was accredited some €210.
    I don't want to be ringing again, because last time it took me over an hour to actually get through and solve the issue!
    Regards
    Very sorry to hear this mattcrow

    Please PM me the account number and I'll look in to this

    Al


  • Options
    #3
    mattcrow
    Registered Users Posts: 57 ✭✭mattcrow


    Well? 


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    mattcrow wrote: »
    Well? 
    Hello mattcrow

    I have escalated this to eircom accounts department who have advised me that the €50 should not have been charged and they will arrange a €50 rebate to your new eircom account.

    If you wish to discus this further please PM me your mobile number and I'll call you.

    Thanks
    Al


  • Options
    #5
    mattcrow
    Registered Users Posts: 57 ✭✭mattcrow


    Thank you very much, I'll keep an eye for that rebate on my next bill.

    Regards


  • Options
    #6
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    No problem at all mattcrow

    Let us know if all is not in order when you next receive a bill.

    thanks
    Colm


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