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Cannot reset My eircom password

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  • 12-10-2014 8:40pm
    #1
    dr_funkenstein
    Registered Users Posts: 162 ✭✭


    Hi,

    I keep getting error below and can no longer access the online portal. If I PM my account details can someone please reset my profile?


    Change my password
    Sorry, there was a problem with your request. Please try again later.


Comments

  • Options
    #2
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    dr_funkenstein wrote: »
    Hi,

    I keep getting error below and can no longer access the online portal. If I PM my account details can someone please reset my profile?


    Change my password
    Sorry, there was a problem with your request. Please try again later.
    Hi dr_funkenstein

    I am just looking at this. Can you first of all try this once more- before trying though can you clear browser history, caches etc and also try to log on using a different web browser.

    If this does not work, just send me a PM with the Eircom Account no. , the email address associated with the my eircom account and also copy the error message above into the PM and I will send this to the My eircom help desk to be resolved.

    thanks

    Colm


  • Options
    #3
    jamesfoley3
    Registered Users Posts: 29 ✭jamesfoley3


    eircom: Colm wrote: »
    dr_funkenstein wrote: »
    Hi,

    I keep getting error below and can no longer access the online portal. If I PM my account details can someone please reset my profile?


    Change my password
    Sorry, there was a problem with your request. Please try again later.
    Hi dr_funkenstein

    I am just looking at this. Can you first of all try this once more- before trying though can you clear browser history, caches etc and also try to log on using a different web browser.

    If this does not work, just send me a PM with the Eircom Account no. , the email address associated with the my eircom account and also copy the error message above into the PM and I will send this to the My eircom help desk to be resolved.

    thanks

    Colm
    Hi Colm,

    The same applies to me.  Completely locked out of My Eircom.  I'll PM you the details.


  • Options
    #4
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    jamesfoley3 wrote: »
    eircom: Colm wrote: »
    dr_funkenstein wrote: »
    Hi,

    I keep getting error below and can no longer access the online portal. If I PM my account details can someone please reset my profile?


    Change my password
    Sorry, there was a problem with your request. Please try again later.
    Hi dr_funkenstein

    I am just looking at this. Can you first of all try this once more- before trying though can you clear browser history, caches etc and also try to log on using a different web browser.

    If this does not work, just send me a PM with the Eircom Account no. , the email address associated with the my eircom account and also copy the error message above into the PM and I will send this to the My eircom help desk to be resolved.

    thanks

    Colm
    Hi Colm,

    The same applies to me.  Completely locked out of My Eircom.  I'll PM you the details.
    Hi dr_funkenstein

    Thanks, I am just looking at this and will reply to your PM shortly.

    Colm


  • Options
    #5
    david65
    Registered Users Posts: 173 ✭✭david65


    I  am in the same situation. Can't log in or change password!!!!


  • Options
    #6
    kikidelvin
    Registered Users Posts: 109 ✭✭kikidelvin


    Same here I get as far as resetting the password but am unable to verify email address,there is no link.Anyone able to help?


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  • Options
    #7
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    Hi david65 and kikidelvin

    Can you try doing it once more but first of all clear browser history, caches etc and also try using a different browser.

    kikidelvin- here is the link for verifying email address- Verify email address , you should come to this just after clicking forgot password on My eircom homepage

    If the above doesn't help can you both send me PM's with your Eircom Account no. your email address and the error message you are getting. I will send this off to be resolved by the My eircom back office team.

    thanks
    Colm


  • Options
    #8
    jamesfoley3
    Registered Users Posts: 29 ✭jamesfoley3


    After a week of waiting, I still have heard nothing back from the Eircom backoffice team.  I still cannot login to My Eircom.


  • Options
    #9
    dr_funkenstein
    Registered Users Posts: 162 ✭✭dr_funkenstein


    jamesfoley3 wrote: »
    After a week of waiting, I still have heard nothing back from the Eircom backoffice team.  I still cannot login to My Eircom.

    Same here, didn't see any communications from any team about my account being reset.


  • Options
    #10
    david65
    Registered Users Posts: 173 ✭✭david65


    dr_funkenstein wrote: »
    jamesfoley3 wrote: »
    After a week of waiting, I still have heard nothing back from the Eircom backoffice team.  I still cannot login to My Eircom.

    Same here, didn't see any communications from any team about my account being reset.
    I'm the same , a week today,despite requests for information.


  • Options
    #11
    kikidelvin
    Registered Users Posts: 109 ✭✭kikidelvin


    not bothered now ,I will leave Eircom as soon as I can.


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  • Options
    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi All



    As Colm touched on In some cases changing internet browsers can help, so if you are using explorer try logging in of google chrome or Mozilla.

    If changing browsers does not help I'm afraid this is indicative of an authorization issue and your 'my eircom' account will need to be reset - The only way this can be reset is by de-activating the existing online login and then creating a new online account.

    To do this you would need to email your details (ac number - name on account - mobile contact number - email address currently registered) to webmaster@eircom.net

    webmaster will then de-activate the existing login in  a couple of days (usually within 48Hrs) and email you when it is done. When you get confirmation of this being done you would then create a new login by clicking on sign up. 

    I understand this is not ideal and the absence of 'my eircom' can create a lot of inconvenience for which I would like to apologise for.

    Thanks

    - Al


  • Options
    #13
    david65
    Registered Users Posts: 173 ✭✭david65


    eircom: Alan wrote: »
    Hi All



    As Colm touched on In some cases changing internet browsers can help, so if you are using explorer try logging in of google chrome or Mozilla.

    If changing browsers does not help I'm afraid this is indicative of an authorization issue and your 'my eircom' account will need to be reset - The only way this can be reset is by de-activating the existing online login and then creating a new online account.

    To do this you would need to email your details (ac number - name on account - mobile contact number - email address currently registered) to webmaster@eircom.net

    webmaster will then de-activate the existing login in  a couple of days (usually within 48Hrs) and email you when it is done. When you get confirmation of this being done you would then create a new login by clicking on sign up. 

    I understand this is not ideal and the absence of 'my eircom' can create a lot of inconvenience for which I would like to apologise for.

    Thanks

    - Al
    Thanks information e-mailed


  • Options
    #14
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    david65 wrote: »
    eircom: Alan wrote: »
    Hi All



    As Colm touched on In some cases changing internet browsers can help, so if you are using explorer try logging in of google chrome or Mozilla.

    If changing browsers does not help I'm afraid this is indicative of an authorization issue and your 'my eircom' account will need to be reset - The only way this can be reset is by de-activating the existing online login and then creating a new online account.

    To do this you would need to email your details (ac number - name on account - mobile contact number - email address currently registered) to webmaster@eircom.net

    webmaster will then de-activate the existing login in  a couple of days (usually within 48Hrs) and email you when it is done. When you get confirmation of this being done you would then create a new login by clicking on sign up. 

    I understand this is not ideal and the absence of 'my eircom' can create a lot of inconvenience for which I would like to apologise for.

    Thanks

    - Al
    Thanks information e-mailed
    Thanks david65

    Al


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