not being billed correctly for efibre

Call me Al

I signed up for a "€24 per month for 6 months €48 thereafter" deal on your website and this was installed on 26/09.
I just got my first bill today and I can't understand what Eircom have done.
I seem to be on a €73 pm package!
I certainly did not sign up for this rate!

Can I also just say also that the layout of your bills is very confusing.

My bill is for €57.... Why?

I'm currently very unimpressed.

Call me Al

It also tells me in the Charges for this period section that my bundle for this month is €68 per month!
Further down it tells me that there is a €24 discount for 6 mon but I'm only getting a credit of €11.85 of this.

What is going on with my bill?

I tried to call your CS but the automated voice said I had an in excess of ten minutes wait to speak to an agent. 

eircom: Colm

Call me Al wrote: »

It also tells me in the Charges for this period section that my bundle for this month is €68 per month!
Further down it tells me that there is a €24 discount for 6 mon but I'm only getting a credit of €11.85 of this.

What is going on with my bill?

I tried to call your CS but the automated voice said I had an in excess of ten minutes wait to speak to an agent. 

Hi Call me Al

Can you send me a PM with the account no. and I will look into this for you.

thanks
Colm

Call me Al

Pm sent

eircom: Colm

Thanks Call me Al

I will respond to this later today

thanks
Colm