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When does an operator (3,O2) have to unblock a phone for you?

  • 15-10-2014 2:21pm
    #1
    TommyGun
    Registered Users, Registered Users 2 Posts: 621 ✭✭✭


    By law when does operator have to sim unblock a phone by law in Europe?

    For bill pay, is it the start or the end of the contract?

    I can't find this out anywhere.

    Thanks


Comments

  • #2
    jakdublin
    Registered Users, Registered Users 2 Posts: 1,066 ✭✭✭jakdublin


    Don't know if there's a law but maybe there's something in your contract. I'm bill pay with 02 and they've always unlocked phones when I ask. I just tell them I'm going abroad and I'll be using a different SIM, which I do. Maybe I'm missing something, but i can't see that there's any advantage to an operator to keep the phone locked. You're locked into the contract anyway. Refusing to unlock it just annoys customers.


  • #3
    Mimikyu
    Registered Users, Registered Users 2 Posts: 18,940 ✭✭✭✭Mimikyu


    This post has been deleted.


  • #4
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Three won't unlock until contract is finished or paid in full. EMobile won't unlock until you're half way through the contract. O2 unlock it straight away and Vodafone won't unlock until you have spent €200 on bills.


  • #5
    TommyGun
    Registered Users, Registered Users 2 Posts: 621 ✭✭✭TommyGun


    Thanks all, I though there was some EU directive or something, because years ago they would never unlock your phone.


  • #6
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,996 Mod ✭✭✭✭whiterebel


    The law involved is contract law, and it depends on the contract you signed with the operator.


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  • #7
    jaymcg91
    Closed Accounts Posts: 1,015 ✭✭✭jaymcg91


    Three told me I had to pay up to unlock my phone, I tried another SIM just to check, and it was already unlocked! Always check before you pay up is what I learnt :P.


  • #8
    flyguy
    Registered Users, Registered Users 2 Posts: 1,196 ✭✭✭flyguy


    You could also just get it unlocked yourself. Just got a family members iPhone 5 unlocked for €10 by an eBay seller. It's an official unlock as well (and yes I checked the phone was actually locked before).


  • #9
    FourFourRED
    Registered Users, Registered Users 2 Posts: 8,906 ✭✭✭FourFourRED


    flyguy wrote: »
    You could also just get it unlocked yourself. Just got a family members iPhone 5 unlocked for €10 by an eBay seller. It's an official unlock as well (and yes I checked the phone was actually locked before).

    Paid €18 to unlock a Vodafone iPhone 5s. Happy enough with that.

    https://twitter.com/fourfourred



  • #10
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    FourFourFM wrote: »
    Paid €18 to unlock a Vodafone iPhone 5s. Happy enough with that.

    Was it a bill pay phone?


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