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Meteor or Carphone Warehouse - who is responsible?

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  • 15-10-2014 9:26pm
    #1
    boomerang
    Registered Users Posts: 3,189 ✭✭✭


    I recently signed up for Meteor mobile broadband through the Carphone Warehouse. I had a look at the current brochure and the sales agent helped me pick out a plan from it - 20GB a month for €20. They set it up for me over the phone to Meteor and I signed the contract - which didn't specify the monthly cost.

    Once I created an account with My Meteor, I discovered I'm actually paying €25 a month. Meteor told me to phone their Direct Sales dept. Direct Sales told me to go back to the Carphone Warehouse. I will, but I want to be sure of my ground first. The max I want to spend monthly is the price they advised - €20 - and to put a sting in the tail, Meteor Direct Sales told me the current price for the 20GB plan is €18!

    Thoughts? When it didn't specify the monthly cost on the contract and I was wrongly advised by CPW, surely I have a leg to stand on?

    Thanks


Comments

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    #2
    RoebuckWilson
    Registered Users Posts: 118 ✭✭RoebuckWilson


    Heya, you should be able to cancel problem free within 14 days, as there's a coverage guarantee/cooling off period. And just in case you're didn't notice, there's a SIM only plan for 10.16 per month for the same 20Gb per month, and its a 30 rolling contract. Give it a whirl if you're in time :)


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    #3
    boomerang
    Registered Users Posts: 3,189 ✭✭✭boomerang


    Sadly just over the 14 day right to cancel!


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    #4
    witnessmenow
    Registered Users Posts: 7,163 ✭✭✭witnessmenow


    CPW are who you need to sort this in my opinion, they (mis)sold you the contract. Do you still have the brochure?


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    #5
    boomerang
    Registered Users Posts: 3,189 ✭✭✭boomerang


    Unfortunately not, it went out in the recycling! But it's still on their website thankfully.


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    #6
    thomas anderson.
    Registered Users Posts: 1,112 ✭✭✭thomas anderson.


    Meteors prices dont include VAT


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    #7
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    The prices include VAT.
    thomas anderson. wrote: »
    Meteors prices dont include VAT


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    #8
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    thomas anderson. wrote: »
    Meteors prices dont include VAT

    They are aimed at the consumer market, yes their prices do include VAT.

    If the OP purchased a business package then it could easily be the case that VAT was not included


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    #9
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Do meteor even do business packages any longer? Has eMobile not taken the business side?


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    #10
    boomerang
    Registered Users Posts: 3,189 ✭✭✭boomerang


    No, not a business package.

    I'm calling in to them tomorrow, will report back.


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