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BOI Credit Card Service Refuse to Provide me with Copy of Lost/Stolen Card Letter

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  • 18-10-2014 2:35pm
    #1
    Zebrano
    Registered Users Posts: 699 ✭✭✭


    I recently received a new BOI credit card, as a replacement card. Basically I received a statement in the post, the letter was opened and the envelope tampered with so naturally cancelled my card and requested a replacement card. I received a letter confirming this, however I have mis-laid the letter

    Just called BOI Credit Card Services to request a copy of the letter I received. Staff were extremely unhelpful and quite rude. Their response to my request was 'We dont send copies of letters'. I asked why and she said 'because we don't'. Great excuse. Quite abhorred by the fact that your bank cannot deal with a simple customer request....Can you explain to me why you cannot just send me a copy of the letter?


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    #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Zebrano wrote: »
    I recently received a new BOI credit card, as a replacement card. Basically I received a statement in the post, the letter was opened and the envelope tampered with so naturally cancelled my card and requested a replacement card. I received a letter confirming this, however I have mis-laid the letter

    Just called BOI Credit Card Services to request a copy of the letter I received. Staff were extremely unhelpful and quite rude. Their response to my request was 'We dont send copies of letters'. I asked why and she said 'because we don't'. Great excuse. Quite abhorred by the fact that your bank cannot deal with a simple customer request....Can you explain to me why you cannot just send me a copy of the letter?
    Hi Zebrano,
     
    Thanks for getting in touch on Boards.

    Sorry to hear that you were unhappy with the response from our card services team. Please could I ask you to send a pm with your name and a contact phone number so that I can look into this for you?

     
    Thanks
     
    Nicola

     


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    #3
    Zebrano
    Registered Users Posts: 699 ✭✭✭Zebrano


    Thank you for your response Nicola. I will do that now.

    Zebrano


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    #4
    Zebrano
    Registered Users Posts: 699 ✭✭✭Zebrano


    PM sent to BOI Reps as I could not send it directly to you Nicola. I hope you get the PM.

    Thanks

    Zebrano


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    #5
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Zebrano wrote: »
    PM sent to BOI Reps as I could not send it directly to you Nicola. I hope you get the PM.

    Thanks

    Zebrano
    Hi Zebrano,

    Thanks, I replied to your PM.

    Nicola


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    #6
    Zebrano
    Registered Users Posts: 699 ✭✭✭Zebrano


    Bank of Ireland: Nicola wrote: »
    Hi Zebrano,

    Thanks, I replied to your PM.

    Nicola
    Still no phone call


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    #7
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Zebrano,

    Your details have been forwarded and a representative will be in touch with you. A callback generally takes 24/48 hours however, we would be unable to advise of the exact time you will be contacted. 

    Thanks
    Tara


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