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Zero balance, but claim that bill isn't paid?

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  • 19-10-2014 4:05pm
    #1
    Virtanen
    Closed Accounts Posts: 1,288 ✭✭✭


    Hi there,

    I received an email from Eircom claiming that our most recent bill payment was unable to be processed, due to either a change of information or submitting incorrect information during payment. No personal information has been changed, and since we have Direct Debit set up, I can't see how any such error could occur.

    Additionally, when I log in to My Eircom, it says our balance is zero, and confirms on the bill analysis that it was paid successfully.

    So, first of all, is this email genuine, and secondly why did we receive it when all other indications on My Eircom say the payment was successful.

    Also, we recently signed up for a 'reward' to keep us as customers, whereby we could receive €10 off our first 6 bills. However, having received two such bills, no discount was applied to either of them.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Virtanen wrote: »
    Hi there,

    I received an email from Eircom claiming that our most recent bill payment was unable to be processed, due to either a change of information or submitting incorrect information during payment. No personal information has been changed, and since we have Direct Debit set up, I can't see how any such error could occur.

    Additionally, when I log in to My Eircom, it says our balance is zero, and confirms on the bill analysis that it was paid successfully.

    So, first of all, is this email genuine, and secondly why did we receive it when all other indications on My Eircom say the payment was successful.

    Also, we recently signed up for a 'reward' to keep us as customers, whereby we could receive €10 off our first 6 bills. However, having received two such bills, no discount was applied to either of them.
    Hi Virtanen

    Please feel free to PM me your eircom account number and I will look in to this further for you.

    Thanks
    Al


  • Options
    #3
    Virtanen
    Closed Accounts Posts: 1,288 ✭✭✭Virtanen


    PMed you yesterday, still no reply all day today


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Virtanen wrote: »
    PMed you yesterday, still no reply all day today
    Apologies for the delays Virtanen

    I can confirm that the email you received was sent in error and there is in fact no issues with your payments and the direct debit in place remains to be.

    I'm sorry to see that a discount was not applied to your account, Unfortunately I will be unable to apply a continuing discount however should you contact eircom accounts on free phone 1901 or via webchat: [font=Calibri","sans-serif]http://www.eircom.net/about/contact they will be able to apply the discount which should have been applied in August.[/font]


    [font=Calibri","sans-serif]Thanks[/font]
    [font=Calibri","sans-serif]Al
    [/font]


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