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Lost orders

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  • 20-10-2014 10:59am
    #1
    jwhat
    Registered Users Posts: 53 ✭✭


    I ordered broadband last Wednesday and got my welcome email saying that I will receive another email within two business days with my order number etc.
    I haven't received any emails since so I rang up this morning and was told that I couldn't be helped if I didn't have an order number. Talked to Liam on chat who I ordered it from last week, who just put me on to Anthony who after a while waiting couldn't find my order.

    I need this sorted ASAP, this is the second time that i've ordered and got the welcome email but nothing has happened afterwards as my order has disappeared.
    Can someone help me out please?


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    #2
    jwhat
    Registered Users Posts: 53 ✭✭jwhat


    I also have transcripts and the welcome emails I can forward onto show what's going on.


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    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jwhat wrote: »
    I ordered broadband last Wednesday and got my welcome email saying that I will receive another email within two business days with my order number etc.
    I haven't received any emails since so I rang up this morning and was told that I couldn't be helped if I didn't have an order number. Talked to Liam on chat who I ordered it from last week, who just put me on to Anthony who after a while waiting couldn't find my order.

    I need this sorted ASAP, this is the second time that i've ordered and got the welcome email but nothing has happened afterwards as my order has disappeared.
    Can someone help me out please?
    I'm very sorry to hear this jwhat

    Please PM me the following and I will look in to this for you:

    Name on order
    Address of the order
    contact details

    Thanks

    Al


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    #4
    jwhat
    Registered Users Posts: 53 ✭✭jwhat


    PM Sent


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    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jwhat wrote: »
    PM Sent
    Thanks for those details, I'll come back to you soon. 

    Thanks 

    Al 


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    #6
    jwhat
    Registered Users Posts: 53 ✭✭jwhat


    Still haven't heard anything Al.


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    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jwhat wrote: »
    Still haven't heard anything Al.
    Apologies jwhat

    I'm awaiting the head of online orders to get back to me - I'll chase this up and get back to you ASAP

    Al


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