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Return of wirless Jawbone speaker to Amazon

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  • 20-10-2014 4:27pm
    #1
    Richard571
    Registered Users Posts: 103 ✭✭


    Hope someone can offer some advice.

    Purchased a Jawbone speaker from Amazon about 18 months ago for about £100. It is now not working routinely (last 8 weeks I get static when trying to connect with bluetooth about 80% of the time and upon googling, this seems a common issue).

    Question; Would this be covered by a return or is 18 months too long? If I can return should I contact amazon or the manufacurer directly?

    Thanks.


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    #2
    Zhane
    Registered Users Posts: 1,156 ✭✭✭Zhane


    Get on to Amazon asap. They are very good at customer service.


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    #3
    Richard571
    Registered Users Posts: 103 ✭✭Richard571


    Just an update on this.

    I emailed Amazon and they said in the first instance contact manufacturer to see if they would help; the manufacturer was not interested as over 1 year warrantee and did not push as I know I had my contract with Amazon.

    Got back in touch with Amazon and said I wasn't happy as although over warranty I would expect €130 speaker to last more than 18 months.

    They replied within an hour saying although not obliged they were willing to give me €80 as a goodwill gesture which I thought was reasonable and accepted.

    They were very quick to try and sort out and did not make it difficult: very happy and impressed with customer service.


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    #4
    Zhane
    Registered Users Posts: 1,156 ✭✭✭Zhane


    Thats a great outcome to be honest. I've always been happy with Amazon customer care. :)


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