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"free eFibre upgrade when it arrives in your area"

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  • 20-10-2014 7:11pm
    #1
    stezie
    Registered Users Posts: 354 ✭✭


    Hi,

    From looking at my efiber router DSL settings page, the router reports a net attainable speed of 100Mbps. But my line appears to be restricted to 50Mbps, at best( ie middle of the night).

    I am havng problems with youtube, and other online video streaming sites, where the video is bufferng alot. surely this should not be happening on a 50Mbps uncongested line?


    Going by the statement on eircoms webpage, see below, im wondering if i can get my account bumped up to the 100Mbps connection to see if that resolves my video buffering.


    eFibre, superfast broadband delivers speeds of up to 100Mb. eFibre is being rolled out around Ireland, if it is not currently available in your area you can avail of our uncongested broadband and as an eircom customer you will get a free eFibre upgrade when it arrives in your area.

    Regards,
    S.


Comments

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    #2
    stezie
    Registered Users Posts: 354 ✭✭stezie


    Bump!


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    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    stezie wrote: »
    Bump!
    Hi stezie

    I can see that your line may be able to hold faster speeds however as it's efibre I will be unable to arrange this and direct contact will need to be made to efibre technical support on either 1890260260 or via webchat here: [font=Calibri","sans-serif]http://www.eircom.net/about/contact/

    You're right buffering on a 50MB connection is odd however the best advice I can offer is to also raise this with efibre technical support.

    Thanks

    Al
    [/font]


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    #4
    tripperman
    Registered Users Posts: 1,988 ✭✭✭tripperman


    i read online that the efibre in my area is in the planning stage, what does this mean? and is there a certain distance you have to be from your telephone exchange?


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    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    tripperman wrote: »
    i read online that the efibre in my area is in the planning stage, what does this mean? and is there a certain distance you have to be from your telephone exchange?
    Hi tripperman

    No, your address needs to be in range of a VDSL (fibre) cabinet by 2KM. Not all lines in range will qualify but most will. Planning stage means the plans are being drawn up where to place the cabinets in the your greater area eg areas currently served by the existing exchange.

    Thanks
    Al


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    #6
    tripperman
    Registered Users Posts: 1,988 ✭✭✭tripperman


    eircom: Alan wrote: »
    Hi tripperman

    No, your address needs to be in range of a VDSL (fibre) cabinet by 2KM. Not all lines in range will qualify but most will. Planning stage means the plans are being drawn up where to place the cabinets in the your greater area eg areas currently served by the existing exchange.

    Thanks
    Al

    ah so were out, were around 3 and half miles away so from exchange


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    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    tripperman wrote: »
    eircom: Alan wrote: »
    Hi tripperman

    No, your address needs to be in range of a VDSL (fibre) cabinet by 2KM. Not all lines in range will qualify but most will. Planning stage means the plans are being drawn up where to place the cabinets in the your greater area eg areas currently served by the existing exchange.

    Thanks
    Al

    ah so were out, were around 3 and half miles away so from exchange
    Not necessarily tripperman - It the distance from the cabinet that counts and there will be a few commissioned in the areas currently served by the exchange - until launch I will be unable to give you a better indication but get back to me in December and hopefully I'll be able to offer you better news

    Thanks
    Al


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    #8
    tripperman
    Registered Users Posts: 1,988 ✭✭✭tripperman


    eircom: Alan wrote: »
    Not necessarily tripperman - It the distance from the cabinet that counts and there will be a few commissioned in the areas currently served by the exchange - until launch I will be unable to give you a better indication but get back to me in December and hopefully I'll be able to offer you better news

    Thanks
    Al

    thanks very much will do


  • Options
    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    tripperman wrote: »
    eircom: Alan wrote: »
    Not necessarily tripperman - It the distance from the cabinet that counts and there will be a few commissioned in the areas currently served by the exchange - until launch I will be unable to give you a better indication but get back to me in December and hopefully I'll be able to offer you better news

    Thanks
    Al

    thanks very much will do
    No bother tripperman :)

    Al


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