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Husqvarna tools

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  • 23-10-2014 6:20am
    #1
    Suey
    Registered Users Posts: 10 ✭


    Hi all , I'm wondering has anyone bought Husqvarna tools recently , it seems the quality has got really bad , their tools all seem to be made in the far east now and the seem to be knock off Partner tools , has anyone had similar experiences ???
    Tagged:


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    #2
    lab man
    Registered Users Posts: 1,837 ✭✭✭lab man


    I believe they are the same as mc cullough tools


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    #3
    Suey
    Registered Users Posts: 10 ✭Suey


    I bought tools from Husqvarna in England and it seems their main supplier in Ireland ... Liffey something or other is sore over it and wants me to go through them instead and as it's Ireland I'm sure they want double the price , has anyone had any similar experiences???


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    #4
    CJhaughey
    Registered Users Posts: 14,907 ✭✭✭✭CJhaughey


    Suey wrote: »
    I bought tools from Husqvarna in England and it seems their main supplier in Ireland ... Liffey something or other is sore over it and wants me to go through them instead and as it's Ireland I'm sure they want double the price , has anyone had any similar experiences???
    I am sure that if you contacted the European consumer agency they could tell you more.
    Its actually illegal to manipulate markets this way, its the whole purpose of the EU to allow free trade.
    Is it power equipment that you have brought and is now faulty?
    Electrolux owned Husqvarna until 2006, they have owned them since the late 1980's They also own McCulloch, Partner, Zenoah, Gardena, Klippo, and a lot of other names that have been bought over the years like Pioneer.
    Some is made in Europe and some in China as is the case with most big power equipment companies like Stihl and BMW.
    I am not sure what the nature of your problem is though?


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    #5
    Suey
    Registered Users Posts: 10 ✭Suey


    My problem is that I am being told since the supplier for Ireland in Dublin , which is called Liffey ... Something I can not remember ... That if I want to deal with Husqvarna I have to go through their representatives in Dublin , so if I wanted to buy say a Husqvarna saw in England , the supplier in Dublin won't let it happen , they already had a meeting over it when they found out , they were going to send the area manager for Ireland down to me .


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    #6
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Sorry, just to be clear. You have two issues. One that the quality has deteriorated and Two that you want to buy more of them even so?

    Are you saying that you wanted to buy in the UK and they told you they could not supply to Ireland or that the Irish distributor objected - how did they even know about it?


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    #7
    Suey
    Registered Users Posts: 10 ✭Suey


    They Irish distributor objected , I had to find out something about a tool ,the main distributor for Europe said it to the distributor in Dublin


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    #8
    Ken.
    Closed Accounts Posts: 12,898 ✭✭✭✭Ken.


    Do you sell tools and stuff. I can see no other reason that the manager for Ireland is calling down. If I brought anything outside of Ireland and someone in Ireland that supplies that item "gave out" they'd be told to take a very long walk off a short pier.


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    #9
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Maybe whatever you wanted to find out would be better explained by a sales visit. I have to confess I can't follow what the issue really is here.


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    #10
    Fey!
    Registered Users Posts: 4,184 ✭✭✭Fey!


    WRT the supply from the UK, quite often the shops/suppliers in the UK will only be allowed to sell within the UK, just as the shops/suppliers in the RoI can only sell within the RoI. This is down to contracts with the distributors/manufacturers and doesn't seem to be that unusual.


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    #11
    CJhaughey
    Registered Users Posts: 14,907 ✭✭✭✭CJhaughey


    Fey! wrote: »
    WRT the supply from the UK, quite often the shops/suppliers in the UK will only be allowed to sell within the UK, just as the shops/suppliers in the RoI can only sell within the RoI. This is down to contracts with the distributors/manufacturers and doesn't seem to be that unusual.
    Thats why the service provided by Parcel Motel is great! You get it sent to the UK (NI) and then they bring it across the border and down to your closest depot and leave it there for you to pick up.


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    #12
    18MonthsaSlave
    Banned (with Prison Access) Posts: 574 ✭✭✭18MonthsaSlave


    I assume Liffey/EuroOutdoor still give the dealer at most 25% margin .

    On a 500 euro retail product after the Customer gets money knocked off you are struggling to 60 quid profit on them and they expect the dealer to carry loads of their stock because the dealer is "lucky" to be a husky dealer.

    most Husky product is not very good. Their professional saws(not consumer) are good but by God do you pay for that.

    LIffey do nothing to ensure that specialist dealers can make a living out of the franchise allowing hardware store operations sell at tiny margins while offering no support and then they have a hissy fit if the dealer takes on another marque which they can turn a profit on.

    Horticultural Machinery is a ****ty business. It is seasonal. Products are made down to a price. People spend more on a Pram than they do on garden equipment but there are decent markups selling Prams and less to go wrong.

    Glad I'm not in the business. I remember when I worked in a horticultural machinery store I couldn't figure out how the business model allowed the dealers to make a living. I'd tote up possible sales in a year and margin on them and there just was no money in it.

    @OP. If the Irish Distributor is visiting you then the only reason they are visiting you is because they want to get serial numbers off machines on the floor to figure out who in the UK is supplying you.


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    #13
    sconhome
    Registered Users Posts: 5,468 ✭✭✭sconhome


    Curious if this is a consumer issue or a distribution issue?

    If distribution I'd have a similar situation with some suppliers. Ireland is still considered a satellite of UK as the market is so tiny here. We can't buy from EU distributor as brands contracted to UK & Ireland event though product comes direct from EU and we (Ireland) end up 8/10% higher than UK due to VAT, currency etc.

    If consumer side of it, it is likely should you have a warranty issue you will be returning to UK with product as Irish distributor quite likely is obliged to deal with all product in Ireland, but having made no twist off it in the first place is likely to lose money on handling a warranty issue.

    Have often experienced that where something is bought intra-EU or US and as a local reseller you get people thinking you've to handle warranty issues.

    It's a funny old world :)


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    #14
    Beano
    Closed Accounts Posts: 3,357 ✭✭✭Beano


    AKW wrote: »
    ...

    If consumer side of it, it is likely should you have a warranty issue you will be returning to UK with product as Irish distributor quite likely is obliged to deal with all product in Ireland, but having made no twist off it in the first place is likely to lose money on handling a warranty issue.

    would it not be the case that if the item was purchased from the UK distributor that the item would have to be returned to the UK distributor in the event of any issues with the product? The buyer would have no contract with the irish distributor.


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    #15
    sconhome
    Registered Users Posts: 5,468 ✭✭✭sconhome


    Beano wrote: »
    would it not be the case that if the item was purchased from the UK distributor that the item would have to be returned to the UK distributor in the event of any issues with the product? The buyer would have no contract with the irish distributor.

    That's the point I was querying but more info is needed.

    If OP is a commercial customer then they should be buying through the Irish distributor to maintain their rights and the rights of their customers.

    If for argument's sake I buy as a consumer a (UK) machine from OP but go to the Irish distributor for parts or warranty replacement (don't ask me why but people do forget their consumer contract is with the shop, not the manufacturer / agent). Irish distributor may be contractually obliged to handle territorial warranties (global warranty policy) and this is why there is a problem.

    I'm assuming that OP is a commercial customer as there is no other reason for an Irish distributor to be calling to a consumers' premises


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    #16
    Cerco
    Registered Users Posts: 2,038 ✭✭✭Cerco


    If the Op is a commercial customer why is he knocking the quality of the tools he is purchasing?
    If the tools are poor quality why not purchase an alternative brand?
    Does not make business sense to me, I must be missing something here.


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    #17
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Cerco wrote: »
    If the Op is a commercial customer why is he knocking the quality of the tools he is purchasing?
    If the tools are poor quality why not purchase an alternative brand?
    Does not make business sense to me, I must be missing something here.

    Exactly! The explanation is dependant on the issue - which the OP does not give. He needs to come back and actually explain the situation.


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