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Efibre modem factory reset questions RE: eVision.

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  • 23-10-2014 11:34pm
    #1
    ShodenMcClane
    Closed Accounts Posts: 562 ✭✭✭


    Had to do a hard reset on my eFibre modem since we got eVison installed. Do I need to change any settings on my factory reseted modem for eVision now? I'm only getting 30mbps even though my line rate is 50 and my attainable line rate is 75. I know because we have hd evision that we can only get a 50mbps profile but why am I only getting 30mbps? Is it because of settings lost during factory reset of the modem?

    Regards,
    Shoden


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ShodenMcClane wrote: »
    Had to do a hard reset on my eFibre modem since we got eVison installed. Do I need to change any settings on my factory reseted modem for eVision now? I'm only getting 30mbps even though my line rate is 50 and my attainable line rate is 75. I know because we have hd evision that we can only get a 50mbps profile but why am I only getting 30mbps? Is it because of settings lost during factory reset of the modem?

    Regards,
    Shoden
    Hi ShodenMcClane

    The best advice I can offer you is to get in touch with technical support directly via webchat: [font=Calibri","sans-serif]http://www.eircom.net/about/contact/ or on 1890260260. They will be able to run tests on your speeds and pinpoint the reasons. I've been advised there are no additional settings required for evision (other than the IP needs to be dynamic) although it is best to mention this to them also.

    Thanks
    Al
    [/font]


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