Many sites extremely slow/unusable (past week on eFibre)

_dof_

I'll go next, I'm on eFibre with 26Mbps down and 5Mbps up.. 
Right now, I'm able to view a 1080p HD stream on Youtube with no problems

But trying to stream an SD stream from livestream.com is unuseable, constant buffering.

C:\>tracert youtube.com

Tracing route to youtube.com [74.125.24.91]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  router.home [192.168.1.1]
  2    13 ms    10 ms     9 ms  95.44.216.1
  3    10 ms    10 ms    10 ms  86.43.11.93
  4    24 ms    13 ms    16 ms  tenge-7-1-1.core1.bdt.core.eircom.net [86.43.252.249]
  5     *        *       12 ms  tenge-1-2-1.pe1.6cr.6cr-6cr.eircom.net [86.43.255.90]
  6    13 ms    12 ms    15 ms  83.71.115.181
  7    13 ms    15 ms    13 ms  74.125.51.185
  8    14 ms    13 ms    13 ms  209.85.252.198
  9    19 ms    13 ms    13 ms  72.14.235.139
 10     *        *        *     Request timed out.
 11    13 ms    13 ms    13 ms  de-in-f91.1e100.net [74.125.24.91]

Trace complete.

C:\Users\Der>tracert livestream.com

Tracing route to livestream.com [54.196.217.76]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  router.home [192.168.1.1]
  2    30 ms    10 ms     9 ms  95.44.216.1
  3    10 ms    12 ms    10 ms  86.43.11.93
  4    15 ms    12 ms    13 ms  tenge-7-1-1.core1.bdt.core.eircom.net [86.43.252.249]
  5    14 ms    13 ms    12 ms  tenge-4-2-1.core1.srl.core.eircom.net [86.43.252.14]
  6    13 ms     *       11 ms  ge3-0-0.peering1.csg.dublin.eircom.net [86.43.244.54]
  7    14 ms    12 ms    12 ms  195.16.170.41
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    98 ms    98 ms   101 ms  AMAZON.COM.edge2.Washington1.Level3.net [4.79.22.74]
 11    99 ms    99 ms   102 ms  72.21.220.157
 12   100 ms   100 ms   101 ms  72.21.222.33
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16   109 ms   101 ms   115 ms  216.182.224.241
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22   100 ms   100 ms    99 ms  ec2-54-196-217-76.compute-1.amazonaws.com [54.196.217.76]

Trace complete.



Downloading an episode on Sky box On demand service, is very slow. still at 1% of a 748MB programme after 10 minutes.
Not sure what server that downloads from, so can't tracert to it.

Update: Sky box download speed has suddenly recovered, now at 23.07 it's downloading at about 1% ever couple of seconds.

FiReStOrM xIx

_dof_ wrote: »

I'll go next, I'm on eFibre with 26Mbps down and 5Mbps up.. 
Right now, I'm able to view a 1080p HD stream on Youtube with no problems

But trying to stream an SD stream from livestream.com is unuseable, constant buffering.

C:\>tracert youtube.com

Tracing route to youtube.com [74.125.24.91]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  router.home [192.168.1.1]
  2    13 ms    10 ms     9 ms  95.44.216.1
  3    10 ms    10 ms    10 ms  86.43.11.93
  4    24 ms    13 ms    16 ms  tenge-7-1-1.core1.bdt.core.eircom.net [86.43.252.249]
  5     *        *       12 ms  tenge-1-2-1.pe1.6cr.6cr-6cr.eircom.net [86.43.255.90]
  6    13 ms    12 ms    15 ms  83.71.115.181
  7    13 ms    15 ms    13 ms  74.125.51.185
  8    14 ms    13 ms    13 ms  209.85.252.198
  9    19 ms    13 ms    13 ms  72.14.235.139
 10     *        *        *     Request timed out.
 11    13 ms    13 ms    13 ms  de-in-f91.1e100.net [74.125.24.91]

Trace complete.

C:\Users\Der>tracert livestream.com

Tracing route to livestream.com [54.196.217.76]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  router.home [192.168.1.1]
  2    30 ms    10 ms     9 ms  95.44.216.1
  3    10 ms    12 ms    10 ms  86.43.11.93
  4    15 ms    12 ms    13 ms  tenge-7-1-1.core1.bdt.core.eircom.net [86.43.252.249]
  5    14 ms    13 ms    12 ms  tenge-4-2-1.core1.srl.core.eircom.net [86.43.252.14]
  6    13 ms     *       11 ms  ge3-0-0.peering1.csg.dublin.eircom.net [86.43.244.54]
  7    14 ms    12 ms    12 ms  195.16.170.41
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    98 ms    98 ms   101 ms  AMAZON.COM.edge2.Washington1.Level3.net [4.79.22.74]
 11    99 ms    99 ms   102 ms  72.21.220.157
 12   100 ms   100 ms   101 ms  72.21.222.33
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16   109 ms   101 ms   115 ms  216.182.224.241
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22   100 ms   100 ms    99 ms  ec2-54-196-217-76.compute-1.amazonaws.com [54.196.217.76]

Trace complete.



Downloading an episode on Sky box On demand service, is very slow. still at 1% of a 748MB programme after 10 minutes.
Not sure what server that downloads from, so can't tracert to it.

Strange that you mention sky plus.. I'm downloading the new episode of the leftovers at this very moment... on 6% after 20 minutes... and I'm on the 100mbps package..... what on earth is going on?!?!?! It's been shocking the past week. My speeds are so erratic its unbelievable. .... absolutely zero consistency from each speed test.... i tested it 2 minutes ago (through cable) and got 72.31mbps download and 18 upload... tested it one minute ago and got 3.1 download and 18 upload..... theres a serious fault somewhere and it cant be a coincidence we are all experiencing similar.. if not the same issues

Liamario

I get the exact same problem with sky, but to be fair, I think it's an issue on sky's end. I would try downloading another program and it would fly down.

FiReStOrM xIx

Liamario wrote: »

I get the exact same problem with sky, but to be fair, I think it's an issue on sky's end. I would try downloading another program and it would fly down.

No I believe this is an Internet issue.... my speeds are not consistent so I'm not sure what they are settling on.... also i use my xbox one for online games and I've just had to forget about it after 7pm (if I'm lucky) as the lag becomes unbearable. .. multiple tests over a number have days all show the same things.... my internet connection is very unstable... and i have no idea as to why!!! Vert frustrating and I really hope its resolved soon....I pay good money for my internet as its my main entertainment and its not nice when its running sub optimally .. especially over a sustained period with no apparent explanation...

_dof_

Liamario wrote: »

I get the exact same problem with sky, but to be fair, I think it's an issue on sky's end. I would try downloading another program and it would fly down.

Nope, as I mentioned in another thread, when I had Sky crawling doing a download a few days ago, I set up a WiFi hotspot on my 3G phone, and then reconfigured the Sky box to connect to that instead of the eFibre box, instant speed up in the download.... then when I configured the sky box to connect back up to the eFibre wifi, speeds dropped back to crawling again. 

Not good when 3G beats fibre

derossi

Seriously Eircom this is a joke, unable to stream anything and pages failing to load. Tried everything to get it sorted on my end. Sitting here using my phone to go online. I feel like posting you back the modem at this stage. I think it is only fair to admit there is a problem and tell us if and when it is going to be fixed.

gramo

derossi wrote: »

Seriously Eircom this is a joke, unable to stream anything and pages failing to load. Tried everything to get it sorted on my end. Sitting here using my phone to go online. I feel like posting you back the modem at this stage. I think it is only fair to admit there is a problem and tell us if and when it is going to be fixed.

In the same boat again, just had turn off wifi on my phone to watch some YouTube videos. I will be contacting eircom tomorrow. Probably should of stayed with upc to be honest

_dof_

derossi wrote: »

Seriously Eircom this is a joke, unable to stream anything and pages failing to load. Tried everything to get it sorted on my end. Sitting here using my phone to go online. I feel like posting you back the modem at this stage. I think it is only fair to admit there is a problem and tell us if and when it is going to be fixed.

might be a good idea to provide the output of tracert (on windows) when connected via efibre and also when connected via phone hotspot (if that's how you're connecting over the phone). Then they'll have an idea of the routing used in each case.   They asked for the tracert output to be posted.

dalta5billion

Eircom, this isn't a service at all.

:~$ wget 'http://vimeo.com/101732293/download?t=redacted&v=redacted&s=redacted' -O /dev/null
--2014-11-05 22:35:40--  http://vimeo.com/101732293/download?t=redacted&v=redacted&s=redacted
Resolving vimeo.com (vimeo.com)... 74.113.233.128
Connecting to vimeo.com (vimeo.com)|74.113.233.128|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://pdl.vimeocdn.com/13180/702/273668286.mp4 [following]
--2014-11-05 22:35:40--  http://pdl.vimeocdn.com/13180/702/273668286.mp4?download=1
Resolving pdl.vimeocdn.com (pdl.vimeocdn.com)... 77.67.28.83, 77.67.28.34
Connecting to pdl.vimeocdn.com (pdl.vimeocdn.com)|77.67.28.83|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 78445650 (75M) [video/mp4]
Saving to: ‘/dev/null’

 1% [                                       ] 1,470,502   17.5KB/s  eta 68m 50s^C

Traceroute seems fine: before anyone says it the 76% packet loss is normal as it drops back down to 0% on the next hop (router's probably marking ICMP low priority). 2% packet loss at the destination isn't significant. This is just pure congestion.

mtr --report-wide --report-cycles=50 77.67.28.83
Start: Wed Nov  5 22:48:16 2014
HOST: ****************                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- MitraStar.Home                         2.0%    50    1.3   2.3   1.1  12.7   2.3
  2.|-- 95.45.62.1                             0.0%    50   16.8   9.2   5.6  23.7   4.2
  3.|-- 86.43.11.49                            4.0%    50    6.6   7.1   6.0  15.8   1.4
  4.|-- tenge-4-1-1.core1.dbn.core.eircom.net  0.0%    50    6.7   7.2   6.3  16.9   1.4
  5.|-- 86.43.13.158                          76.0%    50    7.2  11.0   6.5  46.5  11.4
  6.|-- 83.71.115.181                          0.0%    50    7.4   7.5   6.5   9.3   0.3
  7.|-- xe-1-1-0.dub20.ip4.gtt.net             2.0%    50    7.3  10.4   6.6  73.6  10.9
  8.|-- xe-1-0-0.ams29.ip4.gtt.net             2.0%    50   32.3  29.9  28.5  40.0   1.7
  9.|-- 77.67.28.83                            2.0%    50   29.9  29.7  28.5  39.7   1.7

dalta5billion

Meanwhile routing through Eircom's London PoP seems fine (LINX?) maxes out my WiFi:

:~$ wget http://cachefly.cachefly.net/100mb.test -O /dev/null
--2014-11-05 23:00:00--  http://cachefly.cachefly.net/100mb.test
Resolving cachefly.cachefly.net (cachefly.cachefly.net)... 205.234.175.175, 88.150.247.170
Connecting to cachefly.cachefly.net (cachefly.cachefly.net)|205.234.175.175|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 104857600 (100M) [application/octet-stream]
Saving to: ‘/dev/null’

100%[===========================================================>] 104,857,600 5.65MB/s   in 22s    

2014-11-05 23:00:22 (4.59 MB/s) - ‘/dev/null’ saved [104857600/104857600]

~$ traceroute 205.234.175.175
traceroute to 205.234.175.175 (205.234.175.175), 30 hops max, 60 byte packets
 1  MitraStar.Home (192.168.1.254)  1.694 ms  1.735 ms  5.314 ms
 2  95.45.62.1 (95.45.62.1)  7.640 ms  8.433 ms  10.421 ms
 3  86.43.11.49 (86.43.11.49)  9.569 ms  9.687 ms  9.801 ms
 4  tenge-4-1-1.core1.dbn.core.eircom.net (86.43.252.205)  9.916 ms  10.021 ms  10.105 ms
 5  86.43.11.182 (86.43.11.182)  25.177 ms  25.254 ms  25.366 ms
 6  ge0-0-0.corea.thn.london.eircom.net (86.43.245.162)  25.559 ms  21.865 ms  23.185 ms
 7  vip1.G-anycast1.cachefly.net (205.234.175.175)  36.232 ms  35.024 ms  34.423 ms

maudgone

I changed to e-fibre 3 months ago, and since then have had nothing but problems. Speed tests were averaging about 30, but live streams were constantly buffering at certain times, pages took age to load, and sites kept constantly freezing. It even resulted  in my son giving up playing online games as there were constant problems with them. Contacted support, and was informed that there was an update which they carried out, and to try it out again. The result was even worse, with an average download speed of less than 20, and sometimes as low as 1 or even less. Called them back and spoke to an Asian gentleman who I had difficulty understanding, but he basically told me that because we have laptops working off Windows 8 and Windows 7 that there was some sort of confliction between the two which was causing the problem???? Does this make sense to anyone?

rat_race

maudgone wrote: »

I changed to e-fibre 3 months ago, and since then have had nothing but problems. Speed tests were averaging about 30, but live streams were constantly buffering at certain times, pages took age to load, and sites kept constantly freezing. It even resulted  in my son giving up playing online games as there were constant problems with them. Contacted support, and was informed that there was an update which they carried out, and to try it out again. The result was even worse, with an average download speed of less than 20, and sometimes as low as 1 or even less. Called them back and spoke to an Asian gentleman who I had difficulty understanding, but he basically told me that because we have laptops working off Windows 8 and Windows 7 that there was some sort of confliction between the two which was causing the problem???? Does this make sense to anyone?

That makes no sense. It should not matter what type of devices you are using. Don't entertain such explanations. If there is/was a conflict based on operating system version (but trust me, there isn't), then it's up to Eircom to remove whatever allows such a "conflict" to cause such a bad performing internet connection.

dub45

maudgone wrote: »

I changed to e-fibre 3 months ago, and since then have had nothing but problems. Speed tests were averaging about 30, but live streams were constantly buffering at certain times, pages took age to load, and sites kept constantly freezing. It even resulted  in my son giving up playing online games as there were constant problems with them. Contacted support, and was informed that there was an update which they carried out, and to try it out again. The result was even worse, with an average download speed of less than 20, and sometimes as low as 1 or even less. Called them back and spoke to an Asian gentleman who I had difficulty understanding, but he basically told me that because we have laptops working off Windows 8 and Windows 7 that there was some sort of confliction between the two which was causing the problem???? Does this make sense to anyone?

That type of response is basically insulting to customers - there is no excuse for it whatsoever.

Dcully

Same issue here with mentioned sites/services at evening time yet im still getting usual performance from my connection which is a rock solid 70/20 mb.
Using a vpn and connecting to somewhere like The Netherlands sorts it out so there is very definitely something going on,whether or not eircom know of it is anyones guess.

dave_t

eircom: Alan wrote: »

dave_t wrote: »

rat_race wrote: »

Yep. Same problems, as bad as ever. Trying to steam a 45 second video from BBC news. Not happening.

Eircom, please give us an update and an ETA of a fix. Or else say "we haven't a clue, sorry".

It's so frustrating. If they gave us something other than a vague response saying they're working on it (we're not even getting that at the moment!), it wouldn't be half as bad.

Hi dave_t

I've updated & replied to a number of other threads advising that these issues are indeed being investigated and I am regularly providing reports from users both here and our community forums. I have also asked that if some users who are confident is running trace-routes PM or post their results I will add them to my reports.

Thanks
Al

Hi,

I appreciate that but there has not been any update on when this is expected to be resolved or how much progress is being made. It has been going on for quite some time at this stage. As has been previously mentioned, tethering using a phone's 3G is more usable than eFibre at the moment. Customers would be far less frustrated and patient if they were kept up to speed on the progress being made by eircom.

Thanks

Sharp2012

Just want to add my +1 to this as well with the same previosly mentioned problems specialy using sky catchup service in the evenings

_dof_

Sharp2012 wrote: »

Just want to add my +1 to this as well with the same previosly mentioned problems specialy using sky catchup service in the evenings

I just spotted the following response from eircom:
community.eircom.net/t5/Service-Updates-and/Response-to-customer-posts-on-recent-broadband-speeds-queries/m-p/83939#M229

Response to customer posts on recent broadband speeds queries - November Thursday 06 2014

To our customers
 
We are aware that recently some customers have reported difficulties with video streaming and accessing content from some sites hosted externally to our network, such as YouTube.com for example.
 
This is due in part to the huge growth in data volumes and data traffic that is transported over our network, which has exceeded our forecasted growth.
 
We are making a number of improvements to our international connectivity which will add significant capacity and this work should be completed in the next two or three weeks.
 
Many of you posting to this forum on this issue will see improvements as this work has completed. If you continue to have speed and have followed all troubleshooting procedures, you should call our tech support team on 1890260 260.
 
 
We will keep you posted on this issue here but if you have any queries on this, or any other issue please feel free to post us on the forum here, contact us on Twitter @eircom or call you can also chat with one of our online Chat agents at Eircom.ie.

Eircom Customer Care

dalta5billion

How does one fail to predict a massive rise in traffic while upgrading people's maximum speeds ~20-fold? More to the point, who wasn't checking the charts for the last few weeks?

Saving a few bob on Tier 1 transit were we?

Mayo Yid

dalta5billion wrote: »

How does one fail to predict a massive rise in traffic while upgrading people's maximum speeds ~20-fold? More to the point, who wasn't checking the charts for the last few weeks?

Saving a few bob on Tier 1 transit were we?

Eircom have been surprised by the uptake, eFibre is a bigger success than they expected it to be

dalta5billion

Mayo Yid wrote: »

Eircom have been surprised by the uptake, eFibre is a bigger success than they expected it to be

That's literally no excuse. If you know you're going to have problems coping with demand, you stop doing new installs. It's like overcrowding a ship; the ship sinks but, hey, the owners made lots of money.

Mayo Yid

dalta5billion wrote: »

That's literally no excuse. If you know you're going to have problems coping with demand, you stop doing new installs. It's like overcrowding a ship; the ship sinks but, hey, the owners made lots of money.

Tell that to every provider in the world

PauloMN

dalta5billion wrote: »

Mayo Yid wrote: »

Eircom have been surprised by the uptake, eFibre is a bigger success than they expected it to be

That's literally no excuse. If you know you're going to have problems coping with demand, you stop doing new installs. It's like overcrowding a ship; the ship sinks but, hey, the owners made lots of money.

I agree, it's no excuse.  I also don't believe that it's mainly down to growth in demand - that being the case, the problems would not have occurred so suddenly as they did a number of weeks ago.  Increased demand would have resulted in much more gradual problems.

The failure of Eircom to not foresee these issues is very disappointing.  How can you sell a fibre broadband product and not have estimates of the bandwidth you'll need to support your customers, seriously?  What did they think people were going to be using 100Mbit connections for?  Looking at HTML pages?  They seem to only be reactive rather than proactive, and when a definite pattern is discovered, they are slow to pinpoint it for their customers and give definitive answers as to what the problem is and exactly when it will be fixed.  There's not even an apology in their statement above for providing a poor service to their customers.  Eircom are pretty expensive compared to others in the market, and it appears that you don't get premium service despite the premium price.  I'm sorry I switched to them tbh, and now I'm stuck with them.

major deegan

PauloMN wrote: »

I agree, it's no excuse.  I also don't believe that it's mainly down to growth in demand - that being the case, the problems would not have occurred so suddenly as they did a number of weeks ago.  Increased demand would have resulted in much more gradual problems.

The failure of Eircom to not foresee these issues is very disappointing.  How can you sell a fibre broadband product and not have estimates of the bandwidth you'll need to support your customers, seriously?  What did they think people were going to be using 100Mbit connections for?  Looking at HTML pages?  They seem to only be reactive rather than proactive, and when a definite pattern is discovered, they are slow to pinpoint it for their customers and give definitive answers as to what the problem is and exactly when it will be fixed.  There's not even an apology in their statement above for providing a poor service to their customers.  Eircom are pretty expensive compared to others in the market, and it appears that you don't get premium service despite the premium price.  I'm sorry I switched to them tbh, and now I'm stuck with them.

+ 1 to that! There wont be an apology from Eircom anyway.That would only suggest that they are totally in the wrong with this issue here.The lack of updates alone is pitiful! I too made the mistake of switching and am stuck in this mess of theirs. At least i have 3g on my sons phone that is out performing the fibre???

Mayo Yid

Ffs guys, there is no provider (or other business) anywhere comes out and is open about having problems, it's business. I've worked for a few different providers, none will ever admit to having a problem, even when it's blatantly obvious they have, they are all the same.

trixiebust

Same again, now can't even watch a 45 second YouTube clip, constantly buff...buff... buffering!! Internet and wifi lights flashing on modem ( not solid green ) but I still apparently have a solid 45mb connection with a Speedtest check!!!

dalta5billion

trixiebust wrote: »

Same again, now can't even watch a 45 second YouTube clip, constantly buff...buff... buffering!! Internet and wifi lights flashing on modem ( not solid green ) but I still apparently have a solid 45mb connection with a Speedtest check!!!

Are they not indicating packets being sent/received?

Hank Scorpio

http://community.eircom.net/t5/Service-Updates-and/Response-to-customer-posts-on-recent-broadband-speeds-queries/m-p/83939#M229

Eircom statement there, Tony is a decent guy so  I expect what he says is true

dalta5billion

nuxxx wrote: »

http://community.eircom.net/t5/Service-Updates-and/Response-to-customer-posts-on-recent-broadband-speeds-queries/m-p/83939#M229

Eircom statement there, Tony is a decent guy so  I expect what he says is true

Oh it's true all right, it's just it contributes very little to the discussion. Two to three weeks to organise a few more 10GigE ports? FFS your mother could organise it faster. Clearly there has been a lack of adequate monitoring in Eircom's NOC. If there's a real, unavoidable, unforeseeable event, then I'll have some ducking sympathy. But this was avoidable according to Tony's own account.

dalta5billion

I guess I'll be sending Eircom the bill for my EC2 VPN instance then, clearly Amazon have organised proper transit for that.

Hank Scorpio

Nah you're right, provisional planning should be prepared for the worst case scenario, its amateur at best. I mean when he says it`ll be fixed in a couple of weeks I believe him