Many sites extremely slow/unusable (past week on eFibre)

evosteo

i was looking everywhere for answers to this it was driving me crazy. videos on facebook and youtube buffering like mad but speed test was showing me steady 50/15mb u/d. that stats for nerds option on youtube was saying my actual bitrate was only 1-2mb. suppose it makes sense it been an international problem. wonder what they think they can do to ease the issue? theres only so much fibre crossing the waters  this just seems to be an evening peek time issue is that correct??? between about 6pm to about 11pm?

eircom: Alan

Hi All,

Please follow this link to an announcement made in relation to this topic on eircoms community forums:

http://community.eircom.net/t5/Service-Updates-and/Response-to-customer-posts-on-recent-broadband-speeds-queries/m-p/83939#M229

I would just like to add a special thank you to the users who have provided me with trace route results over the past few weeks, much appreciated guys.

Thanks

Al

doctorg

eircom: Alan wrote: »

Hi All,

Please follow this link to an announcement made in relation to this topic on eircoms community forums:

http://community.eircom.net/t5/Service-Updates-and/Response-to-customer-posts-on-recent-broadband-speeds-queries/m-p/83939#M229

I would just like to add a special thank you to the users who have provided me with trace route results over the past few weeks, much appreciated guys.

Thanks

Al

Hi Al,

As per that announcement, we have to put up this for another 2-3 weeks. Is any compensation going to provided for this poor service?

eircom: Alan

doctorg wrote: »

eircom: Alan wrote: »

Hi All,

Please follow this link to an announcement made in relation to this topic on eircoms community forums:

http://community.eircom.net/t5/Service-Updates-and/Response-to-customer-posts-on-recent-broadband-speeds-queries/m-p/83939#M229

I would just like to add a special thank you to the users who have provided me with trace route results over the past few weeks, much appreciated guys.

Thanks

Al

Hi Al,

As per that announcement, we have to put up this for another 2-3 weeks. Is any compensation going to provided for this poor service?

Hi doctorg

I have not had official clarification on this however this will be unlikely as a full loss in service has not occurred , ultimately we should have eircoms official position on this when the issues are resolved.

Thanks

Al

dalta5billion

The Level3 peering in Dublin also appears congested; very slow to download from Linode's UK servers

traceroute 176.58.107.39
traceroute to 176.58.107.39 (176.58.107.39), 30 hops max, 60 byte packets
 1  MitraStar.Home (192.168.1.254)  4.463 ms  4.478 ms  4.577 ms
 2  95.45.62.1 (95.45.62.1)  21.155 ms  21.530 ms  22.139 ms
 3  86.43.11.49 (86.43.11.49)  8.870 ms  8.937 ms  9.079 ms
 4  tenge-4-1-1.core1.dbn.core.eircom.net (86.43.252.205)  9.950 ms  10.025 ms  10.171 ms
 5  tenge-3-2-1.core1.srl.core.eircom.net (86.43.252.34)  11.666 ms  11.747 ms  11.851 ms
 6  ge3-0-0.peering1.csg.dublin.eircom.net (86.43.244.54)  10.348 ms  7.252 ms  7.823 ms
 7  195.16.170.41 (195.16.170.41)  8.471 ms  8.365 ms  8.692 ms
 8  ae-116-3502.edge3.London1.Level3.net (4.69.166.134)  20.280 ms ae-118-3504.edge3.London1.Level3.net (4.69.166.142)  20.053 ms ae-116-3502.edge3.London1.Level3.net (4.69.166.134)  20.502 ms
 9  ae-115-3501.edge3.London1.Level3.net (4.69.166.130)  20.916 ms ae-116-3502.edge3.London1.Level3.net (4.69.166.134)  20.695 ms ae-115-3501.edge3.London1.Level3.net (4.69.166.130)  19.847 ms
10  REDBUS-INTE.edge3.London1.Level3.net (212.113.15.170)  84.934 ms  85.297 ms  84.060 ms
11  212.111.33.238 (212.111.33.238)  85.851 ms  85.651 ms  85.966 ms
12  speedtest.london.linode.com (176.58.107.39)  80.347 ms  80.979 ms  78.740 ms

Meanwhile I can download at full speeds from Cachefly who peer directly with Eircom in London

traceroute 205.234.175.175
traceroute to 205.234.175.175 (205.234.175.175), 30 hops max, 60 byte packets
 1  MitraStar.Home (192.168.1.254)  4.109 ms  4.111 ms  4.223 ms
 2  95.45.62.1 (95.45.62.1)  7.448 ms  8.745 ms  8.744 ms
 3  86.43.11.49 (86.43.11.49)  7.732 ms  7.876 ms  8.542 ms
 4  tenge-4-1-1.core1.dbn.core.eircom.net (86.43.252.205)  9.978 ms  10.115 ms  10.239 ms
 5  * * *
 6  ge0-0-0.corea.thn.london.eircom.net (86.43.245.162)  24.463 ms  21.283 ms  22.471 ms
 7  vip1.G-anycast1.cachefly.net (205.234.175.175)  38.099 ms  36.713 ms  37.368 ms

doctorg

eircom: Alan wrote: »

Hi doctorg

I have not had official clarification on this however this will be unlikely as a full loss in service has not occurred , ultimately we should have eircoms official position on this when the issues are resolved.

Thanks

Al

By that logic we should pay 5% of our bills as a full loss of payment has not occurred to Eircom. You're still getting something right...

doctorg

eircom: Alan wrote: »

Hi doctorg

I have not had official clarification on this however this will be unlikely as a full loss in service has not occurred , ultimately we should have eircoms official position on this when the issues are resolved.

Thanks

Al

By that logic we should pay 5% of our bills as a full loss of payment has not occurred to Eircom. You're still getting something right...

dalta5billion

Youtube painful tonight.

Oddly though, this slow YouTube server is routed through INEX.

traceroute r2---sn-5hn7snee.googlevideo.com
traceroute to r2---sn-5hn7snee.googlevideo.com (74.125.15.135), 30 hops max, 60 byte packets
 1  MitraStar.Home (192.168.1.254)  4.663 ms  4.760 ms  4.871 ms
 2  95.45.62.1 (95.45.62.1)  15.181 ms  22.381 ms  22.910 ms
 3  86.43.11.49 (86.43.11.49)  9.070 ms  9.139 ms  9.226 ms
 4  tenge-4-1-1.core1.dbn.core.eircom.net (86.43.252.205)  9.337 ms  9.425 ms  9.693 ms
 5  86.43.13.158 (86.43.13.158)  11.792 ms  11.847 ms  11.950 ms
 6  83.71.115.181 (83.71.115.181)  12.671 ms  7.355 ms  8.017 ms
 7  inex.google.com (193.242.111.57)  83.923 ms  84.260 ms  85.195 ms
 8  209.85.252.196 (209.85.252.196)  11.336 ms 209.85.252.198 (209.85.252.198)  8.563 ms  9.010 ms
 9  209.85.252.28 (209.85.252.28)  31.982 ms  29.878 ms  30.332 ms
10  72.14.238.68 (72.14.238.68)  30.607 ms 209.85.253.246 (209.85.253.246)  27.967 ms 72.14.238.152 (72.14.238.152)  26.719 ms
11  209.85.248.93 (209.85.248.93)  32.217 ms 209.85.248.113 (209.85.248.113)  28.391 ms  28.661 ms
12  216.239.48.240 (216.239.48.240)  24.947 ms  26.002 ms  25.636 ms
13  74.125.15.135 (74.125.15.135)  28.142 ms  30.110 ms  30.605 ms

Furp

I started having issues last night too with youtube and most of today, yet no issues watching hd netflix and an Apple TV movie in 1080p too, do those companies have data centres in Ireland.

dalta5billion

Furp wrote: »

I started having issues last night too with youtube and most of today, yet no issues watching hd netflix and an Apple TV movie in 1080p too, do those companies have data centres in Ireland.

AFAIK Netflix either peer directly with Eircom or use "Open Connect" appliances (basically streaming servers) in Eircom's own data centres.

derossi

Absolutely shocking today. A lot of sites taking ages to load and looks like I have to plan a couple of days in advance if I want to watch a downloaded movie on SKY.

Liamario

Youtube was an absolute disaster last night. Totally unusable. It'd download the first few seconds super fast and then the downloading just plain stopped.

eircom: Alan

derossi wrote: »

Absolutely shocking today. A lot of sites taking ages to load and looks like I have to plan a couple of days in advance if I want to watch a downloaded movie on SKY.

Sorry to hear this derossi

We are hoping to have more news on a resolution time frame within the next week - as soon as I have anything I'll update this thread right away

Al

doctorg

How come youtube load in 1080p for the first 5 seconds  as soon as you open a link but then ****s on itself ?

dalta5billion

doctorg wrote: »

How come youtube load in 1080p for the first 5 seconds  as soon as you open a link but then ****s on itself ?

That's probably a strategy aimed at loading webpages "quick enough" on a congested link, although I can't say for certain that its being employed in this case, or that something else isn't causing that effect.

Monty Almighty

The same thing is happening to me. 
For the last week everything has went from super fast to a creeping crawl.  

doctorg

Tunnelbear seems to be holding up for upto 720p videos. 

gramo

I sent an official complaint email to there customer care team, I have stated that I will no longer pay for my service until IT has been fixed. That was a couple of days ago and still haven't hrard back from them, also complained on the eircom forum stating the same, not one eircom mod has replied! I wish I never left upc! Last night speeds at 80m but couldn't even load the eircom forum page to complain, had to use my phone

flyingsnail

Does anybody else notice that it seems to always happen at the same time, for me it always happens between 20:00 and 22:00 and is always fixed by the next morning.

Liamario

flyingsnail wrote: »

Does anybody else notice that it seems to always happen at the same time, for me it always happens between 20:00 and 22:00 and is always fixed by the next morning.

It definitely happens in the evening for me, although I couldn't give a precise time. Videos just don't play or they load for a few seconds and then nothing happens.

doctorg

It happens at those times because that when the highest number of users are online.

Eircom doesn't have the proper equipment to cater to everyone.

Xennon

Not on Efibre, on ye olde DSL:



Dat aint right, yesterday was stable...and no...Ive not done anything to the house wiring....

And Im next door to the exchange.

Monty Almighty

gramo wrote: »

I sent an official complaint email to there customer care team, I have stated that I will no longer pay for my service until IT has been fixed. That was a couple of days ago and still haven't hrard back from them, also complained on the eircom forum stating the same, not one eircom mod has replied! I wish I never left upc! Last night speeds at 80m but couldn't even load the eircom forum page to complain, had to use my phone

Yeah OOKLA speed test's say I have around 50m speed but everything is still going slow.
They better sort this out soon because this is bloody outrageous.
Paying for high speed efibre broadband and getting diddly squat.

ednwireland

our office dsl connection (not e-fibre just regular adsl2+) went intermittent there from lunchtime couldnt access several of our supplier site (or amazon or google)  had to switch to our backup provider (through local wireless provider )  at least we have that can stop the complaints tbh we noticed some severe slowdowns in our speed since last week. just became unuseable today

PauloMN

Gone from bad to worse. Completely unusable at the moment. Can't access anything. Stuck on 3G. Very poor from Eircom. :-(

Nexus

Yup, mine is gone too. Router looks connected fine but nothing will load. Tried changing to open dns and nothing either. Sad state of affairs. I'm in cork if any one else is having the same issues.

Crunchienut

gramo wrote: »

Thank god I'm not alone. I've had terrible issues for months. It suddenly fixed itself last week and I was getting full 8-9Meg a second downloading files. Now I'm back to square one. Buffering problems and so on. Evision tv seems to be ok and I'm on the 100meg line. Speedtest always comes back good

Has anyone's eVision been affected by this? Was thinking of signing up for it but now not so sure

Mayo Yid

Crunchienut wrote: »

Has anyone's eVision been affected by this? Was thinking of signing up for it but now not so sure

Evision is delivered from Eircoms local network. Does not have an internet hop

Monty Almighty

Nexus wrote: »

Yup, mine is gone too. Router looks connected fine but nothing will load. Tried changing to open dns and nothing either. Sad state of affairs. I'm in cork if any one else is having the same issues.

Greystones, Wicklow here

Kylo Ren

I can barely stream YouTube videos at 720p, 1080p is out of the question. It's also taking me three hours to download a 217MB update for my PlayStation. 

Really poor service.