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Print server not working on eFibre modem.

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  • 29-10-2014 6:19pm
    #1
    jca
    Closed Accounts Posts: 8,585 ✭✭✭


    Hi, I'm trying to activate the print server section of my eFibre modem.On accessing the user interface and navigating to the print server tab, when I press it the screen goes grey and a loading arrow just turns and turns eventually the modem reboots but print server doesn't work, i.e. my printer doesn't appear on the network. My printer is a Brother DCP-350C


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jca wrote: »
    Hi, I'm trying to activate the print server section of my eFibre modem.On accessing the user interface and navigating to the print server tab, when I press it the screen goes grey and a loading arrow just turns and turns eventually the modem reboots but print server doesn't work, i.e. my printer doesn't appear on the network. My printer is a Brother DCP-350C
    Hi jca

    The best advice I can offer you is to get in touch with technical support directly on 1890260260 or via webchat here: [font=Calibri","sans-serif] http://www.eircom.net/about/contact/

    I'm unaware of the central reason for this issues although I do believe a modem firmware update should resolve this.

    Thanks
    Al
    [/font]


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    #3
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    Hi Alan. Thanks for replying the issue remains unresolved unfortunately. I contacted support via their online chat service. I reset the modem by pressing in the recessed button. I could access the print server page before I turned on the printer. I entered BROTHER in the top column and DCP 350-C in the second column, I also clicked the radio button to enable print server. I then turned on the printer and the same trouble started again. The USB light illuminated, then the printer rebooted twice with the USB light light illuminating briefely between reboots. When the printer remains powered on the USB light is off. No information is displayed on the router page and when I clicked "apply" the page greyed out with the spinning arrow and the whole excersise ending in an extremely lenghty (3 mins+) modem reboot. The tech guy said my router had no errors recorded and firmware was up to date. I'm lost at this stage..


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jca wrote: »
    Hi Alan. Thanks for replying the issue remains unresolved unfortunately. I contacted support via their online chat service. I reset the modem by pressing in the recessed button. I could access the print server page before I turned on the printer. I entered BROTHER in the top column and DCP 350-C in the second column, I also clicked the radio button to enable print server. I then turned on the printer and the same trouble started again. The USB light illuminated, then the printer rebooted twice with the USB light light illuminating briefely between reboots. When the printer remains powered on the USB light is off. No information is displayed on the router page and when I clicked "apply" the page greyed out with the spinning arrow and the whole excersise ending in an extremely lenghty (3 mins+) modem reboot. The tech guy said my router had no errors recorded and firmware was up to date. I'm lost at this stage..
    Sorry to hear this jca

    There is little I can advise and I've been informed that eircom do not provide technical support to third party equipment not supplied by eircom. I'm sorry I cannot offer you a solution jca

    Thanks
    Al


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    #5
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    What third party equipment are you referring to? I'm using the standard eFibre supplied modem and a bog standard brother printer. Is there a list of compatible printers or should it work with any USB printer? Do Eircom sell USB printers that work with their eFibre modem?


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jca wrote: »
    What third party equipment are you referring to? I'm using the standard eFibre supplied modem and a bog standard brother printer. Is there a list of compatible printers or should it work with any USB printer? Do Eircom sell USB printers that work with their eFibre modem?
    Hi jca

    I am referring to the printer, no eircom do not sell printers - The printer is considered third party as it is not supplied by eircom and eircom are unable to advise you of the recommended settings the modem may require.

    Al


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