Targeted by fraudster and I'm being 'prosecuted'

jantheman91

Hi,

This may not make sense to a lot of people but I need to get guidance.

I'm an avid Xbox gamer that participates in competitive gameplay on Call of Duty on two platforms for competitiors known as Gamebattles and UMG.

I have been banned on both for 'participating in fraudulent activity involving purchases'.

UMG said that I disputed payments on paypal, when I've done no such thing.

UMG had a particular username that I don't even have. They don't believe me, and are telling me that it was me and I had two accounts.

How on earth do I proceed here?

Someone is clearly impersonating me in some form or another, and I'm being done for 'fraud' that I didn't even do.

The last two days have resulted in me being banned on both and I'm afraid at what's going to happen next.

Do I contact An Garda Síochána and get this looked after by the Fraud department?

PLEASE DIRECT ME.

Little CuChulainn

So how did they link your account to the one that's disputing payments?

jantheman91

Little CuChulainn wrote: »

So how did they link your account to the one that's disputing payments?

I have no idea. I have asked for information regarding this and have been met with ''It is you, you done this. This is impossible to get wrong''. Well in a community such as the gaming one where hacking is rife, I think it's evident that it's wrong.

I have asked for details of the payments that were declined, and they have refused. The account that was banned had a particular username (clearly the person doing it to me), and as my account uses the same paypal it set a red flag to the UMG staff, and actually banned me.

Do you understand?

Victor

jantheman91 wrote: »

and as my account uses the same paypal

Who else uses that Paypal account?

Greenmachine

Did you sell a used console with your login details saved by any chance. Have you ever seen yourself online?

jantheman91

Victor wrote: »

Who else uses that Paypal account?

I use it myself.

I don't think you're quite understanding me.

The person that's using my Paypal aka the person whose username came up as being banned alongside mine, is not somebody I know or have even heard of.

The payments were 'disputed' apparently, so he clearly tried to use my paypal and it rejected the payments.

jantheman91

Greenmachine wrote: »

Did you sell a used console with your login details saved by any chance. Have you ever seen yourself online?

I have never seen myself online, no.

This is completely separate from Xbox in a sense.

You'd need to go on to gamebattles.com and umggaming.com to understand.

jantheman91

I forgot to mention that if I continue to click refresh the pages load and I'm no longer banned on the site.

I have no idea what's going on.

It came up you have been 'IP banned for participating in fraudulent actions'.

Yet I'm still able to use the site.

The same thing happened on UMG as well.

I'm very confused.

Also, the paypal payments that were supposedly 'disputed' don't even exist. There are none in my paypal when I log in.

None of this is making any sense.

goz83

You could write a formal letter of complaint to UMG, highlighting the fact that they have refused to help you to cooperate in this fraud investigation. State that you will be contacting the local police and a lawyer with regard to their claims of you having committed a fraudulent act, which you have not committed. Follow through on contacting the Gardai about it and certainly you need to seek legal advice.

Explosive_Cornflake

Were the emails telling you, you had been banned, real? Maybe they are the fraudulent activity.

jantheman91

goz83 wrote: »

You could write a formal letter of complaint to UMG, highlighting the fact that they have refused to help you to cooperate in this fraud investigation. State that you will be contacting the local police and a lawyer with regard to their claims of you having committed a fraudulent act, which you have not committed. Follow through on contacting the Gardai about it and certainly you need to seek legal advice.

I appreciate the reply. I engaged with the head of bans for about 3 hours, and he continued to say ''We don't get these things wrong, you done this''.

He kept on saying it was me, that I was the owner of the other account (clearly the hackers).

There is nothing more frustrating than being told you done something you never did. I can only imagine what it's like to go to prison for a murder you never commit. Continuously being told you done something, and nobody believing the truth you speak.

I've never broken the law in my entire life (I'm 23 now). Not once.

I'm so angry.

jantheman91

Explosive_Cornflake wrote: »

Were the emails telling you, you had been banned, real? Maybe they are the fraudulent activity.

They aren't emails. When I logged into my account on UMG, and Gamebattles it came up with the notifications.

They aren't fraudulent, but it makes no sense.

The paypal payments that were disputed don't even exist. They aren't in my account. (How does that add up....)

My account is only banned for a moment, and if I refresh on both, it goes back to normal.

None of this is adding up. It defies all sense of the word logic.

Axwell

First off why are you saying you are being prosecuted or being done for fraud when this isnt the case? Dont go making false claims like this as it may only come back to bite you in the ass especially when you are posting it online and this whole issue is related to online activity.

From a quick search online into UMG gaming I came across a twitter thread which is clearly you in discussion with one of the admins, looking at your own twitter I can see then a barrage of posts about it and what you are and arent going to do. You arent helping your case at all or dealing with it in the correct manner.

Most important step change the password on your paypal account immediately if you suspect someone else is using it. Also change the ones on your gaming account.

You said you cant see any disputes etc in your paypal. Have you asked them for a reference number for the dispute or similar. Paypal is your own real valid way of proving this isnt you. It will be too difficult initially to prove you dont own the other email account and username etc because obviously anyone can sign up for such things. Your paypal account however is attached to a specific email and payment details for your credit/debit card. If there were disputes UMG should have a record of some reference to this.

Go through the proper channels. Contact UMG and ask for a reference to the paypal dispute that you want to forward the details to paypal and get it looked into. At the same time contact paypal and tell them you have received notification from UMG that there was a dispute on your account relating to their website however you do not have any disputes in your account, do they have information on why this.

Here is another person on twitter posting about the same issue but they dealt with it via paypal and got it resolved.

https://twitter.com/XGN_TriZ/status/476028364151853056

Take a step back here and be sensible, approach it in the proper manner and I am sure it will get sorted. Going on a rant on twitter and posting some of the nonsense you have on your account is going to get you nowhere.

Little CuChulainn

This doesn't sound like fraud. Sounds like a company blaming you for the actions of another. I expect his paypal account has a similar name to your gaming account and so they've linked the two. You see it sometimes here on Boards with people being banned for having the same IP address as previously banned user. A disputed payment is different to a rejected one. You have to physically dispute a payment in your Paypal account and there is a clear record of it.

jantheman91

Axwell wrote: »

First off why are you saying you are being prosecuted or being done for fraud when this isnt the case? Dont go making false claims like this as it may only come back to bite you in the ass especially when you are posting it online and this whole issue is related to online activity.

From a quick search online into UMG gaming I came across a twitter thread which is clearly you in discussion with one of the admins, looking at your own twitter I can see then a barrage of posts about it and what you are and arent going to do. You arent helping your case at all or dealing with it in the correct manner.

Most important step change the password on your paypal account immediately if you suspect someone else is using it. Also change the ones on your gaming account.

You said you cant see any disputes etc in your paypal. Have you asked them for a reference number for the dispute or similar. Paypal is your own real valid way of proving this isnt you. It will be too difficult initially to prove you dont own the other email account and username etc because obviously anyone can sign up for such things. Your paypal account however is attached to a specific email and payment details for your credit/debit card. If there were disputes UMG should have a record of some reference to this.

Go through the proper channels. Contact UMG and ask for a reference to the paypal dispute that you want to forward the details to paypal and get it looked into. At the same time contact paypal and tell them you have received notification from UMG that there was a dispute on your account relating to their website however you do not have any disputes in your account, do they have information on why this.

Here is another person on twitter posting about the same issue but they dealt with it via paypal and got it resolved.

https://twitter.com/XGN_TriZ/status/476028364151853056

Take a step back here and be sensible, approach it in the proper manner and I am sure it will get sorted. Going on a rant on twitter and posting some of the nonsense you have on your account is going to get you nowhere.

1. I have nothing to hide. I have never attempted or partaken in anything to do with fraud. Posting it on the internet is irrelevant.

2. If you had actually read the tweets between Trizy and the head of staff, you'll see it was actually a problem on paypal's side - completely different to my case.

aidanathome

jantheman91 wrote: »

1. I have nothing to hide. I have never attempted or partaken in anything to do with fraud. Posting it on the internet is irrelevant.

2. If you had actually read the tweets between Trizy and the head of staff, you'll see it was actually a problem on paypal's side - completely different to my case.

What do you expect to get here? Axwell has provided suggestions as to steps to take. UMG or Paypal are the only ones that can sort this out for you.
Also, you're not being clear on how you're being prosecuted?

seamus

I wouldn't go to the Gardai with this, there doesn't appear to be any good evidence that any fraud is taking place, simply a mistake on UMG's side.

You would probably get more useful replies on the Games forum. They know how these platforms work and might be able to advise you better.

But step 1, as others have said above, is to communicate properly. Fly off the handle, threaten legal action, talk about fraud or defamation or anything else excessive will only make them more sure that they're in the right.

As a former admin on boards I dealt with loads of these situations. If someone is genuinely using two accounts they usually start out pleading innocence, then it escalates to abusive language, "shouting" or feigned offence, then to threatening legal action for defamation, and eventually it becomes pleading. Anyone who becomes abusive or threatens legal action after being banned usually solidifies it in the admins' head that they've got the right guy.

hometruths

jantheman91 wrote: »

I have been banned on both for 'participating in fraudulent activity involving purchases'.

Could 'fraudulent activity involving purchases' include using a made up address to purchase something?

jantheman91 wrote: »

If you want AW early (playable on the 2nd of November at 7pm Irish time - 5 hours before everyone else!) just change your region to Hong Kong and buy pre-order it off the store.

It's cheaper than retail as well and you get it a tad earlier.

Make up a Hong Kong Address, just be imaginative.

Not trying to be smart, just curious...

Axwell

jantheman91 wrote: »

1. I have nothing to hide. I have never attempted or partaken in anything to do with fraud. Posting it on the internet is irrelevant.

2. If you had actually read the tweets between Trizy and the head of staff, you'll see it was actually a problem on paypal's side - completely different to my case.

Ok let me try this again...

Claiming you are being prosecuted... incorrect
Saying you are being done for fraud...incorrect

So you are making false claims online about you and UMG. Posting this online is very relevant.

jantheman91 wrote: »

1. I have nothing to hide. I have never attempted or partaken in anything to do with fraud. Posting it on the internet is irrelevant.

2. If you had actually read the tweets between Trizy and the head of staff, you'll see it was actually a problem on paypal's side - completely different to my case.

So as the poster above posted theres an example of you using a fake address in Hong Kong and it too him all of 2 mins to find this information. As I said if you are going to post stuff online make sure its the truth or with can come back and bit you in the ass,hence I said drop the claims of prosecution and being done for fraud...

Secondly..if YOU read the tweets you would see that he always was told there was a dispute on this paypal when there turned out not to be. Ring any bells? You dont have any disputes on your account yet they said you raised a dispute over payments. Paypal is an automated system, what if its a simple mix up where someone else disputed and they ended up thinking it was your account but its actually someone else and not a case of fraud just a case of a mix up somewhere along the way in the matrix.

If you are going to act such a smart arse and know it all then theres little point coming on here looking for advice or help. I gave you the steps to take, I told you to stop posting incorrect information online as regards being prosecuted and fraud and even showed you an example of someone with the same problem and how it got resolved and then you come back on here with smart comments.

Since you know all the answers theres little point in anyone else suggesting how to help you. Go ring the gardai or take it to the FBI or someone who will look into this 'prosecution' and 'fraud' case...or you could just contact UMG and paypal like I suggested and probably have it sorted by tomorrow :rolleyes: