xbox one won't recognise password

2Mad2BeMad

Turned on my xbox today
It won't connect to xbox live.

At first I thought it was my internet, so I restarted my wifi 30 seconds off etc...

Still would not connect.

Now all my other devices are connected to my internet no problem, not lag no nothing.

So I thought it might just be xbox live.
I went to check xbox live status on the xbox website and everything seems to be running fine.

I turned on my xbox 360 and I can connect via my wifi no problem , playing online.

So is my xbox one wifi signal broke or something?

It won't recognise my password no matter how many times I enter it, it just keeps saying password not recognised, please enter again.

But when I enter it on my 360 it goes in fine and I am connected.

Anyone else having this problem. Its certainly not a wifi issue, so I am assuming its my xbox one

deco nate

Turn on xbox on, goto settings, network, test multplayer... After its finished press both shoulder buttons and triggers at the same time and see what comes up.

2Mad2BeMad

deco nate wrote: »

Turn on xbox on, goto settings, network, test multplayer... After its finished press both shoulder buttons and triggers at the same time and see what comes up.

can't test anything if it won't let me connect to my wifi
password won't get recognised

Stokolan

2Mad2BeMad wrote: »

can't test anything if it won't let me connect to my wifi
password won't get recognised

Is your router after baning the Xbox? Might be worth logging into it to see.

Nolimits

I'd bet money that you're in the preview program?

It's a known issue with the latest update.

Edit: FWIW They have a quest on it, as part of the quest they ask that if your wireless internet is currently broadcasting a 5mhz try 2.4mhz and if you have a hard drive plug it into the other USB port.

2Mad2BeMad

Nolimits wrote: »

I'd bet money that you're in the preview program?

It's a known issue with the latest update.

Edit: FWIW They have a quest on it, as part of the quest they ask that if your wireless internet is currently broadcasting a 5mhz try 2.4mhz and if you have a hard drive plug it into the other USB port.

I am indeed. Wow looks like i wont be playing any call of duty tomorrow now.

Nolimits

2Mad2BeMad wrote: »

I am indeed. Wow looks like i wont be playing any call of duty tomorrow now.

If it's that important to you then you should be able to pick up a long ethernet cable for a few quid, it might not be ideal but it's only for a short period of time

2Mad2BeMad

Nolimits wrote: »

If it's that important to you then you should be able to pick up a long ethernet cable for a few quid, it might not be ideal but it's only for a short period of time

Ah il wait. Should of left the programme ages ago. Nothing but hassle

kensutz

I was affected yesterday after downloading the latest update. Took me a few mins to grab the Ethernet cable and hardwire it into the router just to tide me over.

calex71

Disconnect the Kinect and you will be back in business , get the lastest update then.

http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4267/t/1858256.aspx