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Should I get a partial refund on car

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  • 03-11-2014 12:36am
    #1
    DerryRed
    Registered Users Posts: 472 ✭✭


    We bought a car up North in a Ford garage and my wife brought it home today. We were looking at the service manual this evening and I just noticed the car has approx 11,000km more on it, than the advertised distance. Would be be entitled to a partial refund due to the incorrect advertising? I have the original advert printed out confirming the incorrect details.


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    #2
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    Were you prevented from inspecting the car and it's accompanying documents before you purchased?


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    #3
    DerryRed
    Registered Users Posts: 472 ✭✭DerryRed


    slimjimmc wrote: »
    Were you prevented from inspecting the car and it's accompanying documents before you purchased?

    The wife saw everything, but she took the garage at their word about the mileage.


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    #4
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    If you bought up north the milage would have been advertised as Miles. Could it be something as simple as 20000 miles = 32000 kms?

    Irrespective of this, the milage is clearly visible the instant you start the car. I assume it was taken for a test drive if nothing else.


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    #5
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    DerryRed wrote: »
    The wife saw everything, but she took the garage at their word about the mileage.
    If she saw everything then surely she should have noticed if there was any discrepancy between either of the 3 mileage values (advertisement, odometer, service book). Irish consumer law does not protect you from things which you ought to have noticed and I doubt UK law is any different in that regards but it may be worth contacting the European Consumer Centre in the UK a http://www.ukecc.net/.

    Unless you have evidence the car was clocked then I doubt you have much of a case.


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    #6
    rock22
    Registered Users Posts: 1,628 ✭✭✭rock22


    A'm going to disagree hear and say you some rights here to return the car for a refund if you were mislead by the advertisement and anything you were told.

    However, the mileage would be displayed on the odometer on the car. Did you check it. Does it agree with the advertisement or with the service documents?
    If the latter then you should have noticed that the mileage did not agree with the advertisement and you should have clarified with the seller. But if the former, it would be evidence of clocking.

    I would contact the seller, pointing out that you felt they mislead you about the mileage and ask them how they intend to address it. They may be willing to offer some sort of partial refund.


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    #7
    Beano
    Closed Accounts Posts: 3,357 ✭✭✭Beano


    Simply put, the mileage they put in the ad is irrelevant once you have a chance to confirm that it is correct before purchase. You did have this chance, you just didnt avail of it. If you didnt even bother to check the mileage i would wonder what faults you have overlooked with the car. Did you have it checked by a professional before purchase?


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    #8
    P. Breathnach
    Registered Users Posts: 12,089 ✭✭✭✭P. Breathnach


    slimjimmc wrote: »
    If she saw everything then surely she should have noticed if there was any discrepancy between either of the 3 mileage values (advertisement, odometer, service book). Irish consumer law does not protect you from things which you ought to have noticed and I doubt UK law is any different in that regards but it may be worth contacting the European Consumer Centre in the UK a http://www.ukecc.net/.

    Unless you have evidence the car was clocked then I doubt you have much of a case.
    If the car was clocked, and the advertisement and odometer both gave the wrong figure, then I think OP has a case. I don't think it is incumbent on the purchaser to check the mileage at last service in the service book.


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    #9
    Careful_now!
    Registered Users Posts: 584 ✭✭✭Careful_now!


    Say it to the garage, I'd say at most, as a gesture of good will they would give to a voucher for fuel or maybe offer you a free service.


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    #10
    endacl
    Registered Users Posts: 22,312 ✭✭✭✭endacl


    Careful_now! wrote: »
    Say it to the garage, I'd say at most, as a gesture of good will they would give to a voucher for fuel or maybe offer you a free service.

    Enough fuel to drive back to the north and claim the free fuel?

    :confused:


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    #11
    Beano
    Closed Accounts Posts: 3,357 ✭✭✭Beano


    P. Breathnach wrote: »
    If the car was clocked, and the advertisement and odometer both gave the wrong figure, then I think OP has a case. I don't think it is incumbent on the purchaser to check the mileage at last service in the service book.

    But it is incumbent to check it against the odometer. And also against the service book. These are pretty basic things to check. Mileages given in an ad can be wrong because of something simple as a typo or using kilometers instead of miles.


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    #12
    Beano
    Closed Accounts Posts: 3,357 ✭✭✭Beano


    P. Breathnach wrote: »
    If the car was clocked, and the advertisement and odometer both gave the wrong figure, then I think OP has a case. I don't think it is incumbent on the purchaser to check the mileage at last service in the service book.

    and there is no indication from the OP that the car is clocked.


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    #13
    former legend
    Closed Accounts Posts: 5,309 ✭✭✭former legend


    DerryRed wrote: »
    We bought a car up North in a Ford garage and my wife brought it home today. We were looking at the service manual this evening and I just noticed the car has approx 11,000km more on it, than the advertised distance. Would be be entitled to a partial refund due to the incorrect advertising? I have the original advert printed out confirming the incorrect details.

    I don't understand this. Where does the service manual fit in?

    Did the mileage on the odometer match up with the ad? If so, what's the complaint?


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    #14
    P. Breathnach
    Registered Users Posts: 12,089 ✭✭✭✭P. Breathnach


    Beano wrote: »
    and there is no indication from the OP that the car is clocked.
    That's why I introduced what I said with "if".


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    #15
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    P. Breathnach wrote: »
    That's why I introduced what I said with "if".

    I've never heard of a car being clocked to ADD miles. OP what did the garage say when you phoned them?


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    #16
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Closing this thread as you have a duplicate thread in the Motors forum. Please do not open multiple threads on the same topic.

    dudara


This discussion has been closed.
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