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App and website different balance same account

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  • 04-11-2014 1:31pm
    #1
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭


    Had a balance on my credit card of 500, paid it off on Friday.
    Checked my balance on the app this morning, all clear, balance 0.
    On the website a few minutes ago, the balance was showing 500.
    Rechecked the app straightaway, and it shows all clear again, 0.

    Are there 2 different systems?


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    dobsdave wrote: »
    Had a balance on my credit card of 500, paid it off on Friday.
    Checked my balance on the app this morning, all clear, balance 0.
    On the website a few minutes ago, the balance was showing 500.
    Rechecked the app straightaway, and it shows all clear again, 0.

    Are there 2 different systems?
    Hi dobsdave,

    Thank you for contacting us on Boards. 

    We would advise calling Bank of Ireland 365 on 0818 365 365 and allow a representative to look into this further for you. With full account access, a colleague can check your balance and payment details for you. 
    Our colleagues are available 8am to midnight Monday to Friday and 9am to 6pm on weekends.

    Please let us know if you need help with any other query. 

    Thanks,
    Sarah


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