Not even sure if I'm an Eircom customer anymore :)

clintondaly

I believe i am an Eircom Customer but read on and lets see

I received an email a few days ago informing me that my bill would be going papeless,it suggested my bill would go to my email in future,great.

I thought i would log in my Eircom account to check,tried logging in,email address not recognised (but you just sent me a mail)

Went through the "Forgot Password" We don't recognise your email address (but you sent me an email)

How about i just register for an online Account:
Step 1 & 2 -email address an customer Account Number
"We don't recognize your email address or customer number"
OH!

I went to FAQ section,if it doesn't recognize your customer account number try putting in your telephone number 
So i tried using me telephone number "we don't recognize your telephone number"

That seemed to be end of the road as far as online attempts.

Lets ring 1901,so i tried that but it dint recognize any of my details lo and behold.

So I rang the New Sales Enquiry number and explained that I was already a customer but it seemed to be the last possible chance i had of contacting Eircom,the lady kindly said she would put me through to the correct department so she put me on hold ,38 minutes and 19 seconds of being on hold made me hungry so i hung up in order to get some food so i wouldn't fade away.

Any chance of some help please.

Rgds

Clinton

eircom: Aisling

clintondaly wrote: »

I believe i am an Eircom Customer but read on and lets see

I received an email a few days ago informing me that my bill would be going papeless,it suggested my bill would go to my email in future,great.

I thought i would log in my Eircom account to check,tried logging in,email address not recognised (but you just sent me a mail)

Went through the "Forgot Password" We don't recognise your email address (but you sent me an email)

How about i just register for an online Account:
Step 1 & 2 -email address an customer Account Number
"We don't recognize your email address or customer number"
OH!

I went to FAQ section,if it doesn't recognize your customer account number try putting in your telephone number 
So i tried using me telephone number "we don't recognize your telephone number"

That seemed to be end of the road as far as online attempts.

Lets ring 1901,so i tried that but it dint recognize any of my details lo and behold.

So I rang the New Sales Enquiry number and explained that I was already a customer but it seemed to be the last possible chance i had of contacting Eircom,the lady kindly said she would put me through to the correct department so she put me on hold ,38 minutes and 19 seconds of being on hold made me hungry so i hung up in order to get some food so i wouldn't fade away.

Any chance of some help please.

Rgds

Clinton

Hi Clinton.

Apologies for the inconvenience. Would you like to PM me your acc no & email address I will look into this for you.

Thanks
Ash

clintondaly

Hi

Any update on this,PM was sent as requested.Well i hope you got it as i have just checked my sent messages and i dont see it and im not sure if a direct PM gets listed in my sent messages folder.

Clinton

clintondaly

Hi

Can you confirm if you have received a PM from me regrading the above subject,i have sent 2 the past week and cannot see them in my sent folder.

eircom: Alan

clintondaly wrote: »

Hi

Can you confirm if you have received a PM from me regrading the above subject,i have sent 2 the past week and cannot see them in my sent folder.

Hi clintondaly

Aisling's not available today, please PM me the information and I'll get back to you this afternoon

Thanks
Al

Avada

clintondaly wrote: »

Hi

Can you confirm if you have received a PM from me regrading the above subject,i have sent 2 the past week and cannot see them in my sent folder.

Sent PM's are not automatically saved in sent folder. It's an option in your User CP. Apologies for the off topic

eircom: Alan

Random_Name wrote: »

clintondaly wrote: »

Hi

Can you confirm if you have received a PM from me regrading the above subject,i have sent 2 the past week and cannot see them in my sent folder.

Sent PM's are not automatically saved in sent folder. It's an option in your User CP. Apologies for the off topic

Thanks for the clarification Random_Name

Al

clintondaly

Just sent a PM to you Alan

clintondaly

Bump ! see above

eircom: Alan

clintondaly wrote: »

Bump ! see above

Just replied clintondaly

Thanks
Al

clintondaly

You can close this off,finally got sorted.

eircom: Alan

clintondaly wrote: »

You can close this off,finally got sorted.

Thanks clintondaly

AL