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Broken Headphones - what are my rights?

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  • 06-11-2014 1:31am
    #1
    Doctor Jimbob
    Registered Users Posts: 7,647 ✭✭✭


    Hey, I bought headphones in HMV just last week and when I was taking them off tonight they snapped right in the middle. Not the biggest deal I know but I'm obviously a bit annoyed since they're only a week old. Would I have any chance of getting a refund from the shop, or would I need to get in touch with the manufacturer? Any advice appreciated, cheers!


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    #2
    Stheno
    Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,688 Mod ✭✭✭✭Stheno


    What type of headphones? I know I've managed to wreck earbuds yanking them off, but the likes of the over the ear things that people wear would be harder to break?


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    #3
    Doctor Jimbob
    Registered Users Posts: 7,647 ✭✭✭Doctor Jimbob


    Stheno wrote: »
    What type of headphones? I know I've managed to wreck earbuds yanking them off, but the likes of the over the ear things that people wear would be harder to break?

    The kind that go right over your head, it snapped right in the middle of the ehh...over head part. I'm not sure what it's called :pac:


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    #4
    Stheno
    Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,688 Mod ✭✭✭✭Stheno


    Doctor Jimbob wrote: »
    The kind that go right over your head, it snapped right in the middle of the ehh...over head part. I'm not sure what it's called :pac:

    That's a toughie, I'd get in touch with where you bought them tbh as a first port of call


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    #5
    Doctor Jimbob
    Registered Users Posts: 7,647 ✭✭✭Doctor Jimbob


    Stheno wrote: »
    That's a toughie, I'd get in touch with where you bought them tbh as a first port of call

    Yeah planning to tomorrow, just trying to get an idea of whether or not they're entitled to tell me to get lost or not.


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    #6
    ArseBurger
    Registered Users Posts: 647 ✭✭✭ArseBurger


    Sale of goods and services act, 1980

    Consumer rights overview

    You would probably have a reasonable expectation that they would last for more than a week under normal usage.

    If they give you crap and tell you to get lost you have the option of taking them to the small claims court.


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    #7
    L1011
    Registered Users Posts: 69,052 ✭✭✭✭L1011


    Retailer is who your contract is with and at this short a juncture from the sale I can't see them being awkward.


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    #8
    Ranchu
    Closed Accounts Posts: 709 ✭✭✭Ranchu


    If they think you have been heavy handed they may not refund. If they have sold lots of the item and no one else has had that problem I can't see them taking it back.


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