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exchange after six weeks?

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  • 07-11-2014 7:45am
    #1
    VandC
    Registered Users Posts: 3,008 ✭✭✭


    I bought a flat pack wooden dolls house six weeks ago and only opened last night to find that a whole side wall was missing from the pack and another one broken inside. Obviously I don't want to give an open plan doll house and if all the pieces were there I probably would have just glued the other wall back together since it's so long since originally bought.

    So, I suppose I am wondering what are my entitlements at this point? Receipt doesn't mention returns policy and neither does their website from what I can tell. I really want to exchange as it's a present, not look for my money back, but not sure if they can just tell me to forget it as it's two weeks past 28 days.

    Thanks!


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    #2
    Staplor
    Registered Users Posts: 1,123 ✭✭✭Staplor


    It's faulty, not fit for purpose. Most places offer exchange for change of mind in 28 days, that's not the case here, repair, replace or refund - their choice but you can try to influence it.


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    #3
    VandC
    Registered Users Posts: 3,008 ✭✭✭VandC


    That's what I figured, going to try the nice approach first, see how that goes. Really don't want a fight over it but will if I have to! Thanks for the advice.


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