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Exchanging item at a different store to where it was purchased

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  • 08-11-2014 11:52pm
    #1
    petecork
    Registered Users Posts: 83 ✭✭


    Does anyone know if I'm exchanging something in Dunnes Stores (not faulty, just change of mind) do I have to go back to the same store I purchased it in?


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    #2
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    Don't think so. AFAIK once you have proof that you bought from an Irish branch I'm pretty sure any other Irish branch will accept the exchange if it meets the normal exchange criteria. You might have a problem if you bought from a non-Irish branch and tried to exchange it here. You can also exchange online purchases for in-store purchases. As always there may be restrictions.


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    #3
    petecork
    Registered Users Posts: 83 ✭✭petecork


    slimjimmc wrote: »
    Don't think so. AFAIK once you have proof that you bought from an Irish branch I'm pretty sure any other Irish branch will accept the exchange. You might have a problem if you bought from a non-Irish branch and tried to exchange it here.

    thanks, yes I have the receipt from today, and its an Irish branch, so I'll try my local store tomorrow.


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    #4
    coylemj
    Registered Users Posts: 25,458 ✭✭✭✭coylemj


    For change of mind you are relying on the store's goodwill, they are under no legal obligation to give you back your money at all. So bear that in mind and also bear in mind that not all Dunnes Stores branches carry the same stock so it's possible that you could go back to a store that never stocked that item in which case it would be perfectly reasonable for them to refuse to deal with you. The larger branches like St. Stephens Green and Cornelscourt would pretty much carry everything, smaller branches would have a subset of the stock of the largest stores.


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