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Who do I need to get in contact with regarding a complaint?

dearg86 · 2014-11-13 14:04:24

Who do I need to get in contact with in Eircom regarding a complaint that I entered on the Eircom website on the 29th Oct? I lodged a formal complaint via the Eircom website, and received an automated email to say that I would receive a case number within 10 working days. This was on the 29th October. Here I am, 11 working…

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#32 20-01-2015 4:55pm
[Deleted User]
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Yet more proof of eircoms brutal and downright farcical customer service.

Take a bow Eircom

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#33 25-02-2015 3:52pm
stephenwyse

Registered Users Posts: 8 ✭

Join Date: December 2008

Posts: 7

Just as a warning/update. Eircom eventually installed our phone line after 5 months but have informed us that it can't even get 2mbps broadband speed while our neighbours enjoy efibre. If I ever have to deal with Eircom again, it will be too soon.

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#34 25-02-2015 4:13pm
eircom: Alan

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Posts: 6748

stephenwyse wrote: »

Just as a warning/update. Eircom eventually installed our phone line after 5 months but have informed us that it can't even get 2mbps broadband speed while our neighbours enjoy efibre. If I ever have to deal with Eircom again, it will be too soon.

Hello stephenwyse

efibre is not a guaranteed service and will not be available to all homes (even if available to neighboring lines)

If you would like to PM me your land line number I will look in to this further

Thanks
Al

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#35 25-02-2015 4:43pm
stephenwyse

Registered Users Posts: 8 ✭

Join Date: December 2008

Posts: 7

No it isn't but trying to charge €50 a month for a line that can't even get 2mbps while your neighbour is getting closer to 100mbps despite all the lines supposedly having being pulled last week is quite galling. Not to mention the online line checker and letters addressed to the house informing us that efibre is available being quite misleading. I have already spent an hour talking to about 5 different departments in Eircom today so I'll leave it at that thanks. I've already cancelled our account.

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#36 25-02-2015 4:45pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

stephenwyse wrote: »

No it isn't but trying to charge €50 a month for a line that can't even get 2mbps while your neighbour is getting closer to 100mbps despite all the lines supposedly having being pulled last week is quite galling. Not to mention the online line checker and letters addressed to the house informing us that efibre is available being quite misleading. I have already spent an hour talking to about 5 different departments in Eircom today so I'll leave it at that thanks. I've already cancelled our account.

I'm sorry to hear this stephenwyse

Let me know if there's anything I can help with in future

Al

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