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Was told I am getting 60eu Credit, but still charged this month.

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  • 14-11-2014 12:05pm
    #1
    ShadowHearth
    Registered Users Posts: 22,929 ✭✭✭✭


    Hello.

     A few weeks ago I called customer support as I was billed over 100eu in one month. When I called I got it sorted, reason was, that I was over charged 60eu for a modem I never got. They could not refund it, but told me that I am getting 60eu credit. 
     I was all happy with that until I checked my account and sow that I got billed this month again... So what happened to 60eu credit?

     Can anyone loook in to this for me please?


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  • Options
    #2
    ShadowHearth
    Registered Users Posts: 22,929 ✭✭✭✭ShadowHearth


     No help? Can I at least get my home phone number as I never use landline and dont have it written down, but Eircom customer support always asks for it... Just tell me who do I pm my account number.


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ShadowHearth wrote: »
    Hello.

     A few weeks ago I called customer support as I was billed over 100eu in one month. When I called I got it sorted, reason was, that I was over charged 60eu for a modem I never got. They could not refund it, but told me that I am getting 60eu credit. 
     I was all happy with that until I checked my account and sow that I got billed this month again... So what happened to 60eu credit?

     Can anyone loook in to this for me please?
    Hi ShadowHearth

    Sorry to hear this, please PM your account number & I'll investigate.

    Thanks
    Al


  • Options
    #4
    ShadowHearth
    Registered Users Posts: 22,929 ✭✭✭✭ShadowHearth


    Got it sorted thanks to Alan. As always, great Cutomer support from Eircom Boards.ie staff!


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ShadowHearth wrote: »
    Got it sorted thanks to Alan. As always, great Cutomer support from Eircom Boards.ie staff!
    Thanks ShadowHearth :)

    Just got back to your recent Dm there too..

    AL


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