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Nespresso - Terrible online service in Ireland

  • 19-11-2014 3:02pm
    #1
    sally365
    Registered Users Posts: 179 ✭✭


    Hi

    Has anyone ever experienced the Nespresso online service. Im on my 10th day waiting for coffee and still nothing... i've rang them 5 times at this stage.

    It seems they are based in the UK and like always with these companies Irish customers get a second rate service.

    Was I just unlucky or have you had similar experiences?


Comments

  • #2
    maxwell smart
    Registered Users, Registered Users 2 Posts: 1,939 ✭✭✭maxwell smart


    Always had good experience myself, but only ever rang them maybe 3 times? I am lucky enough to live near the boutique so go in there.

    Maybe send them an email??


  • #3
    odckdo
    Closed Accounts Posts: 413 ✭✭odckdo


    I have ordered from Nespresso online for the last 3 years without any problems. They use Fastway as courier. If I order on a Monday, I get it first thing Wednesday morning.

    For some reason though they don't give a tracking number when the order is dispatched but if you get in contact with Nespresso directly they will.

    btw, Fastway offer a very good service and are very reliable.


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