Pixmania tv damaged

_davidsmith_

So i got a pixmania tv delivered yesterday and box looked fine, then when I was careful to take it out I left the plastic ok it while attaching the vase to prevent smudges on the screen then when I plugged it in and turned it on i noticed the screen was damaged like something had been dropped on it at the top.

I applied for the return and exchange on their website, where they send me out forms to attach and we are tying to organise a pickup time, but we are both full time workers and they can't give us a time outside 9 to 5 for pick up.

Also trying to find a contact number for pixmania is impossible, I want to speak to someone because I'm worried they will try to pin the blame on me for damaging the tv.

Anyone have a similar experience or have any advice or info?

slimjimmc

There's a number buried under Sect 13 in their T&Cs, a web search shows his number was previously listed on their contacts page so it's worth trying.

Our customer services team will be happy to answer your questions any time from 9 a.m. to 5 p.m., Monday to Friday.
• tel 01 659 0282 (National rate)
• E-Mail : customercare@pixmania.ie

http://www.pixmania.ie/conditions-generales-24-sp.html

_davidsmith_

That worked perfectly thanks man, as soon as the tv arrives in there warehouse a replacement one gets shipped out to me, well hopefully it goes that way.

Audioslaven

Hi,

This happened a friend and he got a new tv. It's just the time to get a new one out

_davidsmith_

Yeah the woman I spoke to said it takes a good bit of time to get the old one back and then the new one out