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E-fibre Question

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  • 20-11-2014 12:58pm
    #1
    neacy69
    Registered Users Posts: 2,823 ✭✭✭


    Hi Eircom

    I am currently connected to Smart Telecom (Digiweb) but I wish to get e-fibre from Eircom. My house is in a fibre enabled area but I keep getting told that e-fibre is not available to me. All of the surrounding areas and estates can get fibre but not me!! 

    Can someone look into this for me and advise if i will ever get e-fibre?

    Thanks


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    neacy69 wrote: »
    Hi Eircom

    I am currently connected to Smart Telecom (Digiweb) but I wish to get e-fibre from Eircom. My house is in a fibre enabled area but I keep getting told that e-fibre is not available to me. All of the surrounding areas and estates can get fibre but not me!! 

    Can someone look into this for me and advise if i will ever get e-fibre?

    Thanks
    Hi neacy69

    Please PM me your specific address and I'll have this looked in to

    Thanks
    Al


  • Options
    #3
    neacy69
    Registered Users Posts: 2,823 ✭✭✭neacy69


    Any update on this? I sent PM yesterday


  • Options
    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    neacy69 wrote: »
    Any update on this? I sent PM yesterday
    Hi neacy69, Al is off today, would you mind sending PM to me and I can get back to you today?
    Tony


  • Options
    #5
    neacy69
    Registered Users Posts: 2,823 ✭✭✭neacy69


    PM sent a while back to Tony..>Thanks tony! 


  • Options
    #6
    neacy69
    Registered Users Posts: 2,823 ✭✭✭neacy69


    Can someone update meet on this?


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  • Options
    #7
    neacy69
    Registered Users Posts: 2,823 ✭✭✭neacy69


    Can someone update me on this?


  • Options
    #8
    neacy69
    Registered Users Posts: 2,823 ✭✭✭neacy69


    Can someone update me on this?


  • Options
    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    neacy69 wrote: »
    Can someone update me on this?
    Hi neacy69

    I have had confirmation from efibre planning and the operatioal crews in your area that your specific estate will not qualify for efibre as lines are directly fed from the exchange. Efibre is delivered thorough cabinets but your lines do not flow through the cabinet. The best information I can offer you is that eircom are working on a new product that we hope to have available within 12 months.

    Sorry I could not offer you better news and apologies for the delays neacy69

    Thanks
    Al


  • Options
    #10
    neacy69
    Registered Users Posts: 2,823 ✭✭✭neacy69


    eircom: Alan wrote: »
    neacy69 wrote: »
    Can someone update me on this?
    Hi neacy69

    I have had confirmation from efibre planning and the operatioal crews in your area that your specific estate will not qualify for efibre as lines are directly fed from the exchange. Efibre is delivered thorough cabinets but your lines do not flow through the cabinet. The best information I can offer you is that eircom are working on a new product that we hope to have available within 12 months.

    Sorry I could not offer you better news and apologies for the delays neacy69

    Thanks
    Al
    Hi Alan

    Thanks for the reply. 

    Directly fed from the exchange? never heard of that before.....surely I should be getting better than the patchy 4mb connection I've been receiving then....


    Thanks
    Conor


  • Options
    #11
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    neacy69 wrote: »
    eircom: Alan wrote: »
    neacy69 wrote: »
    Can someone update me on this?
    Hi neacy69

    I have had confirmation from efibre planning and the operatioal crews in your area that your specific estate will not qualify for efibre as lines are directly fed from the exchange. Efibre is delivered thorough cabinets but your lines do not flow through the cabinet. The best information I can offer you is that eircom are working on a new product that we hope to have available within 12 months.

    Sorry I could not offer you better news and apologies for the delays neacy69

    Thanks
    Al
    Hi Alan

    Thanks for the reply. 

    Directly fed from the exchange? never heard of that before.....surely I should be getting better than the patchy 4mb connection I've been receiving then....


    Thanks
    Conor
    I can't help with your speeds as your broadband is not provided by eircom neacy69

    Although I can confirm speeds are dependent on distance from the exchange, best to contact your broadband provider about this.

    Thanks
    AL


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