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Call back from Electric Ireland

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  • 20-11-2014 10:17pm
    #1
    patq16
    Registered Users Posts: 122 ✭✭


    We have contacted Electric Ireland twice over the last few months in relation to our bills and rate and they were supposed to call back on the next day but never did so.We signed up to direct debit payment last year but according to the person we talked to last week  we did not receive any discount on our bill for setting up DD.Would it be possible to arrange a callback to discuss further. Thanks
    Pat


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    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi patq16,

    Thanks for your post, and our apologies for any delay in calling you back.
    patq16 wrote:
    We signed up to direct debit payment last year but according to the person we talked to last week  we did not receive any discount on our bill for setting up DD

    To avail of discounts you would need to sign up to a price plan, which would involve agreeing to certain terms and conditions (one of which might be to pay your bills by direct debit). For this reason, setting up a direct debit in and of itself wouldn't necessarily lead to discounts being applied.

    To view our current range of price plans, see here.
    patq16 wrote:
    Would it be possible to arrange a callback to discuss further.

    If you send us your details by private message (including your full name, address, contact number and confirmation that you are the account holder) we can arrange for a callback.


    Thanks,
    David


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