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Competency Based Interview?

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  • 24-11-2014 9:42pm
    #1
    Traversalan15
    Registered Users Posts: 18 ✭


    I have an Interview coming up soon and it's competency based. Iv been looking online for tips and methods to follow and they all seem to be a great help, there's just one problem.

    A common question seems to be, Describe a situation in which you dealt with a difficult customer, and what did you do to resolve it.

    I'm only an undergrad I haven't actually had any experience with customers so is there any way I could spin the question and answer it another way?

    I'd appreciate any tips or advice.
    Tagged:


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    #2
    boobar
    Closed Accounts Posts: 2,226 ✭✭✭boobar


    I suppose what they're looking for is how you deal with conflict.

    Could you perhaps use an example of a team based project that you worked on where someone else had a difference of opinion and you had to firstly empathise, then negotiate, compromise on some things but remain firm on some issues that you had to "win".


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