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Phone Payment Issue

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  • 25-11-2014 12:08pm
    #1
    lordstilton
    Registered Users Posts: 174 ✭✭


    Hi,
    I tried to make a phone payment and when the automated process was complete I was told there was a technical issue and my payment wasn't processed. I rang a second time and completed the payment. My bank account statement now shows the payment was taken twice. Can you PM me to get my details. I can't get through to talk to anyone through customer care line it keeps hanging up. 


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    lordstilton wrote: »
    Hi,
    I tried to make a phone payment and when the automated process was complete I was told there was a technical issue and my payment wasn't processed. I rang a second time and completed the payment. My bank account statement now shows the payment was taken twice. Can you PM me to get my details. I can't get through to talk to anyone through customer care line it keeps hanging up. 
    Hi lordstilton

    I'm sorry to hear this, You will need to speak to eircoms accounts team directly on this. They can be contacted on free phone 1901 or via instant WebChat at eircom.net.

    Thanks
    Al


  • Options
    #3
    lordstilton
    Registered Users Posts: 174 ✭✭lordstilton


    eircom: Alan wrote: »
    Hi lordstilton

    I'm sorry to hear this, You will need to speak to eircoms accounts team directly on this. They can be contacted on free phone 1901 or via instant WebChat at eircom.net.

    Thanks
    Al
    Al.. Do you have a number I can contact them on from a mobile?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    lordstilton wrote: »
    eircom: Alan wrote: »
    Hi lordstilton

    I'm sorry to hear this, You will need to speak to eircoms accounts team directly on this. They can be contacted on free phone 1901 or via instant WebChat at eircom.net.

    Thanks
    Al
    Al.. Do you have a number I can contact them on from a mobile?
    Free phone 1901 will work from a mobile lordstilton -

    You're welcome to call our reception on 016714444 and ask to be transferred if you wish

    Thanks
    Al


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