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Courier - possible issue

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  • 25-11-2014 7:25pm
    #1
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭


    Hi guys

    I ordered some cologne from the UK recently, and checking the tracking today, it says 'Out for Delivery' but no package has been received by me.

    I have been out all day and there is no package pickup slip in my letterbox either.

    Just wondering what my options are? Checked with the neighbours also and they do not have it either. Its just strange as they would never be delivering this late! Thanks!


Comments

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    #2
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    How long is late; hours, days?


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    #3
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    slimjimmc wrote: »
    How long is late; hours, days?

    After 6 / 7pm.


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    #4
    joujoujou
    Registered Users Posts: 13,714 ✭✭✭✭joujoujou
    Unregistered Users


    Contact courier's depot giving them tracking no. as a proof you're the recipient. It always worked for me.


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    #5
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    So your package was due to be delivered today but hasn't been? You could wait and see if he delivers tomorrow, or you can check their online tracking later to see if there is any further update, or you can try contact them and rearrange delivery.


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    #6
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    I don't even know who the courier is.

    The tracking states Hermes depot, but as far as I know Hermes don't have units here.


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    #7
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    Sam Mac wrote: »
    I don't even know who the courier is.

    The tracking states Hermes depot, but as far as I know Hermes don't have units here.
    So contact whoever is providing the tracking or the seller if they are shipping the parcel to you.


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    #8
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    slimjimmc wrote: »
    So contact whoever is providing the tracking or the seller if they are shipping the parcel to you.

    OK thanks


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    #9
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Where do you live? Couriers are always holding on to packages down my way coz we live in the country side in north mayo. They hold on to them untill they have a few in that direction. Really annoying. One fella took the mick altogether and had my package for four days


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    #10
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Deleted User wrote: »
    Where do you live? Couriers are always holding on to packages down my way coz we live in the country side in north mayo. They hold on to them untill they have a few in that direction. Really annoying. One fella took the mick altogether and had my package for four days

    I'd be in the city, in a busy enough housing estate.


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    #11
    joujoujou
    Registered Users Posts: 13,714 ✭✭✭✭joujoujou
    Unregistered Users


    It's DPD who deliver on their behalf IIRC. But open to corrections. :o


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    #12
    AngCork
    Registered Users Posts: 11 ✭AngCork


    My courier always holds on to packages too, very annoying!


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    #13
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Right.. small update on this.. tracking says DELIVERED at just after 1pm.

    I was not even home that day until after 4pm. Neither were the rest of my family.


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    #14
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    If you're having issues, get onto the seller and tell them that it's not delivered. They are the ones who have the contract with the courier.


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    #15
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Seller doesn't want anything to do with it. I told him the same as above, he seems to be washing his hands of the issue.


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    #16
    Beano
    Closed Accounts Posts: 3,357 ✭✭✭Beano


    How did you pay?


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    #17
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Beano wrote: »
    How did you pay?

    VISA debit.


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    #18
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    If seller won't investigate, ask him to refund you due to non-delivery of goods.


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    #19
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #20
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Fred Swanson wrote: »
    This post has been deleted.

    what are my options then? There are a host of things that can go wrong with couriers.


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    #21
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Fred Swanson wrote: »
    This post has been deleted.

    Ask him to get the proof of delivery (i.e. signature) to verify where it was delivered to.


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    #22
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    dudara wrote: »
    Ask him to get the proof of delivery (i.e. signature) to verify where it was delivered to.

    That's the thing, it was just scanned it seems, no signature was taken, despite the tracking having a box for the image of the signature.


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    #23
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    It's up to the seller to chase up proof from the courior, not you. It could have been left at an incorrect address for instance or with a neighbour. But that is up to the seller to determine.


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    #24
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Did you ring the courier company and say you didn't get the package. They might do something about it.


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    #25
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Deleted User wrote: »
    Did you ring the courier company and say you didn't get the package. They might do something about it.

    It is Hermes, but I don't know who is delivering for them in Ireland.


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    #26
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    http://www.theguardian.com/money/2014/apr/07/courier-yodel-hermes-delivery-fail-complaints-budget

    I just read this while trying to find out. Lots of problems with these guys.


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    #27
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Sam Mac wrote: »
    It is Hermes, but I don't know who is delivering for them in Ireland.

    You could ring Hermes and find out who their Irish partner is.


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    #28
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    dudara wrote: »
    You could ring Hermes and find out who their Irish partner is.

    Just tweeted them, no Irish number.


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