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New customer queries

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  • 27-11-2014 9:03pm
    #1
    al-pal
    Registered Users Posts: 70 ✭✭


    Hi there.

    Just a quick question.

    We got eircom connected today(we started renting last mth, previous remnants had eircom in but the line from pole was taken down by a passing truck) so we had to get engineer out to re cable to house. This was done and now the phone is working fine, but no broadband, I have an old eircom router that I had from a previous house and connection.
    I was wondering how long it takes for BB to connect after phone line? 1901 are no use and won't give me a timeframe. I know a new router will be issued but was hoping to get sorted and up and running ASAP.

    Thanks for any help

    Thanks.


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    al-pal wrote: »
    Hi there.

    Just a quick question.

    We got eircom connected today(we started renting last mth, previous remnants had eircom in but the line from pole was taken down by a passing truck) so we had to get engineer out to re cable to house. This was done and now the phone is working fine, but no broadband, I have an old eircom router that I had from a previous house and connection.
    I was wondering how long it takes for BB to connect after phone line? 1901 are no use and won't give me a timeframe. I know a new router will be issued but was hoping to get sorted and up and running ASAP.

    Thanks for any help

    Thanks.
    Hi al-pal

    If you would like to PM me the land-line number I will be anle to look in to this and offer you the most accurate information

    Thanks
    Al


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